Maintain ServiceNow solution stability and ensure its high performance with ServiceNow Support.
Scope of ServiceNow Support Services at Aelum Consulting
ServiceNow expertise
Aelum Consulting has a team of ServiceNow experts with deep knowledge and experience in implementing and supporting ServiceNow solutions. The firm’s consultants are certified ServiceNow professionals who can provide expert guidance on all aspects of ServiceNow, including IT service management, HR service delivery, customer service management, and more.
Support services
Aelum Consulting offers a range of ServiceNow support services, including incident management, problem management, change management, and release management. The firm’s consultants can help organizations manage their ServiceNow environment, troubleshoot issues, and ensure the platform runs smoothly.
Upgrades and migrations
Aelum Consulting can help organizations upgrade their ServiceNow platform to the latest version or migrate to ServiceNow from another platform. The firm’s consultants can provide guidance on best practices for upgrades and migrations, help with planning and execution, and ensure a smooth transition.
Customization and development
Aelum Consulting can help organizations customize and develop new functionality within their ServiceNow environment. The firm’s consultants have expertise in ServiceNow scripting, workflows, and integrations with other systems.
Training and enablement
Aelum Consulting can provide training and enablement services to help organizations get the most out of their ServiceNow investment. The firm’s consultants can provide customized training on specific ServiceNow modules or workflows and general training on best practices for using the platform.
Things to Know about Aelum Consulting
Aelum Consulting is a Premier ServiceNow Partner consulting firm that offers advisory services to businesses and organizations across various industries. Here are some things to know about Aelum Consulting:
Client base
Works with clients across various industries, including Fortune 500 companies, mid-sized businesses, and startups. The firm’s clients include some of the world’s leading companies in their respective industries.
Industry expertise
Our experts have deep industry expertise in several sectors, including healthcare, life sciences, financial services, energy, and technology.
Team
We have a team of experienced consultants who bring diverse skills and expertise to each engagement. The firm prides itself on its collaborative approach to problem-solving, which involves working closely with clients to develop customized solutions that meet their specific needs.
Services
Offers a range of services, including strategy development, business transformation, technology and innovation, human capital, and financial advisory.
Values
Committed to delivering high-quality services with integrity, respect, and a focus on delivering value to clients. The firm strongly emphasizes building long-term relationships with clients and helping them achieve their strategic objectives.
Benefits of Outsourcing ServiceNow Support!
Expertise
A team of experts with extensive platform knowledge providing valuable insights & recommendations to optimize your ServiceNow instance and improve business processes.
Customization
Tailor the platform to meet your business needs with customized workflows, dashboards, reports, and integrations to improve efficiency and productivity.
Cost-effective
Reduce operating costs by optimizing your ServiceNow instance and streamlining workflows. Offer cost-effective solutions that meet your business needs.
Ongoing support
Offer ongoing support to Troubleshoot issues and provide proactive maintenance and updates. Ensures your ServiceNow instance is always up-to-date and operating at its best.
Training and education
Train and Educate your employees to ensure your team is up-to-date with the latest features and best practices for using the platform effectively.
Experience
Ensure your organization receives high-quality support and guidance. Provide a team of experts with years of experience and knowledge in the platform.
Flexibility and scalability
Provide flexible and scalable support options depending on your organization’s needs, such as on-demand support or ongoing maintenance services.
Focus on core business activities
Free internal resources to focus on core business activities rather than managing IT operations by outsourcing ServiceNow support.
How Does Aelum Consulting Deliver the ServiceNow Support Services?
Discovery and assessment
Aelum Consulting starts by conducting a thorough discovery and assessment of the organization’s existing ServiceNow environment, including its workflows, processes, and systems. The firm’s consultants work closely with the client to understand their specific needs and goals and identify areas for improvement.
Solution design and implementation
Based on the discovery and assessment phase results, Aelum Consulting designs a customized ServiceNow solution that meets the organization’s specific needs and goals. The firm’s consultants work closely with the client to ensure the solution is implemented smoothly and efficiently, with minimal disruption to the organization’s operations.
Ongoing support and maintenance
Aelum Consulting provides ongoing support and maintenance for the ServiceNow solution, including incident management, problem management, change management, and release management. The firm’s consultants work closely with the client to ensure the solution runs smoothly and efficiently and troubleshoots any issues.
Training and enablement
Aelum Consulting provides training and enablement services to help the organization’s employees get the most out of their ServiceNow investment. The firm’s consultants provide customized training on specific ServiceNow modules or workflows and general training on best practices for using the platform.
Continuous improvement
Aelum Consulting is committed to continuous improvement and works closely with the client to identify opportunities for further optimization and enhancement of the ServiceNow solution. The firm’s consultants provide guidance on best practices for ServiceNow and work with the client to implement improvements that drive business value.
Our Clients
