IT Asset Management

Know everything related to your IT assets, including what IT assets you own, where they are located, who is using them and how often, when they’re configured, how much they cost, and what value they deliver.

ServiceNow ITAM
ServiceNow ITAM

ServiceNow ITAM Implementation

According to Gartner, organizations are typically subjected to three or more software audits per year, which can pose significant challenges in controlling and optimizing software spend, particularly in the absence of a consolidated asset management platform. Additionally, as companies migrate to the cloud, they may struggle to associate costs with business value due to a lack of visibility into cloud usage and spending.

  • ServiceNow ITAM serves as a centralized database to identify areas where costs can be minimized, resources can be utilized more efficiently, compliance can be improved, security risks can be mitigated, and standardization can be achieved.

Value-Driven ITAM Implementation

  • Modernize IT

    Improve collaboration and communication across IT teams by automating your IT processes, such as asset discovery, software distribution, and asset tracking, reducing the manual effort required.

  • Reduce IT Cost

    Enabling you to maintain an accurate inventory of IT assets and associated data, including software licenses, hardware configurations, and maintenance schedules to eliminate unnecessary expenses related to these assets.

  • Lower Technology Risk

    Minimizing the likelihood and impact of security breaches, ensuring regulatory and industry standards compliance, and avoiding costly downtime and disruptions caused by IT failures or outages.

  • Automate Resolutions

    Helping organizations make better-informed decisions, optimize resource utilization, and ensure compliance with regulatory and industry standards with real-time visibility, insights, and analytics related to IT asset management.

IT Consulting

Implementation Methodology

Process Alignment

We specialize in monitoring and optimizing IT asset management process cycles, ensuring they remain functional and not overly customized. We provide assistance in identifying and resolving any issues that may arise during the implementation phase or in the future.

Asset in Control

Helping you maintain a robust IT environment and preparing for potential audits by monitoring assets. A well-executed ITAM strategy should provide comprehensive tracking of financial, contractual, and inventory details for hardware, devices, and non-IT assets.

Locating Assets

We prioritize tracking the geographical whereabouts of your physical assets. While manual tracking can be a challenging task, we configure tracking tools that help accurately trace the location of most assets, regardless of their whereabouts.

Culture Enablement

Helping you foster a new culture for asset management. We simplify the user onboarding process for you so that your teams can easily get acquainted with ServiceNow ITAM. For this, We enable regular feedback exchanges between the ITAM team and other departments.

Take Command of Your IT Assets

Frequently Asked Questions

IT Asset Management (ITAM) is a process that involves tracking, monitoring, and managing the IT assets owned by an organization. These IT assets include hardware devices, software licenses, and other technological tools that are used to support business operations.

ITAM is crucial for businesses because it helps them:

  • Optimize Cost: ITAM helps businesses to optimize their IT spending by providing insights into their IT asset usage and identifying areas where they can cut costs.
  • Stay Compliant: ITAM ensures that businesses comply with software licensing agreements and regulatory requirements by tracking and managing licenses and ensuring that they are used appropriately.
  • Safeguard their Systems: ITAM helps businesses to identify and mitigate security risks by tracking and managing software updates and patches, monitoring network access, and ensuring that security protocols are followed.
  • Be Efficient: ITAM enables businesses to streamline their IT operations by providing a comprehensive view of their IT assets and enabling them to identify redundancies, eliminate obsolete technologies, and prioritize IT initiatives.

Overall, ITAM is essential for businesses to manage their IT assets effectively, reduce costs, and maintain compliance and security while improving operational efficiency.

Manually gathering and maintaining accurate IT asset data from various sources and feeding them to excel sheets is a daunting task that can become virtually impossible, even with significant time investment. Also, relying on spreadsheets to manage software assets doesn’t scale, and it’s prone to errors when multiple people update the same spreadsheet simultaneously, leading to chaos.

The situation isn’t any better with legacy asset management solutions. These tools often operate in isolation, lacking the necessary connectivity with the broader IT infrastructure. As a result, they are unable to access vital data and capabilities from other Information Technology Infrastructure Library (ITIL) systems, severely limiting their functionality.

In practice, this means that these legacy tools are often inadequate and unable to meet the demands of modern IT management.

Consolidating multiple ITAM and ITIL tools into a single platform provides a unified solution for software, cloud, and hardware asset management. This approach maximizes the value of your existing platform investment while driving down maintenance costs. This integration simplifies IT asset management and streamlines operations while providing a more comprehensive view of your IT assets.

Moreover, by managing all IT assets in one place, organizations can align software licenses and hardware purchases with actual usage, ensuring that they are not overspending or underutilizing their assets. This streamlined process provides better control over IT expenditures, improves accuracy in financial records, and enhances overall asset management.

The ServiceNow ITAM module offers a high level of customization to meet each organization’s unique needs. The platform provides a flexible framework that allows organizations to tailor the ITAM module to their specific requirements. These customizations can be done at different levels, ranging from simple configurations to more complex customizations using scripting and APIs.

Some examples of the customization options available in the ServiceNow ITAM module include the following:

  • Custom fields: Organizations can add custom fields to the ITAM solution to capture additional data points that are relevant to their IT assets.
  • Workflow customization: The workflows in ServiceNow ITAM can be customized to match an organization’s specific processes, such as adding approval steps or adjusting task assignments.
  • User interface: The user interface of ServiceNow ITAM can be customized to fit an organization’s branding and improve the user experience.
  • Integrations: ServiceNow ITAM can be integrated with other IT tools and systems to provide a comprehensive view of an organization’s IT infrastructure.

ServiceNow IT Asset Management (ITAM) offers robust integration capabilities that enable organizations to connect with partner and third-party applications easily. The platform’s integration features support a range of methods, including APIs, web services, and pre-built connectors.

Here are some ways ServiceNow ITAM can integrate with your existing IT infrastructure:

  • APIs: ServiceNow ITAM provides a set of APIs that allow organizations to integrate with partner and third-party applications. The platform’s RESTful API enables bi-directional data exchange between ServiceNow ITAM and other systems.
  • Web services: ServiceNow ITAM supports web services such as SOAP and XML-RPC, enabling data exchange between the ITAM and external systems.
  • Pre-built connectors: ServiceNow ITAM offers pre-built connectors for popular partner applications such as Microsoft SCCM, IBM BigFix, and Oracle Enterprise Manager. These connectors allow organizations to import data from these systems directly into ServiceNow ITAM.
  • Custom connectors: ServiceNow ITAM allows organizations to build custom connectors using tools such as IntegrationHub and Flow Designer, which provide a no-code or low-code approach to integration.
  • Third-party integrations: ServiceNow ITAM has a robust third-party integration ecosystem that provides integration with a wide range of systems, including endpoint management, financial systems, and human resources management systems.
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