ServiceNow Application Maintenance

Our goal is to ensure smooth operations and provide the necessary expertise to help you navigate the complexities of ServiceNow application maintenance, allowing you to focus on core business priorities and strategic initiatives.

Enhance Your Application Value

We offer our customers our expertise in operating the ServiceNow platform to maximize the benefits and enhance the value proposition. This brings numerous advantages to companies:

  • Our specialized team ensures that your service management application remains current, incorporating the latest updates and enhancements.
  • We possess extensive experience in troubleshooting issues and establishing seamless connections, facilitating the ongoing development of ServiceNow.
  • By relying on our support, internal resources can be freed up to focus on core business activities and drive innovation within the organization.
  • The quality and availability of services are enhanced, leading to increased customer and user satisfaction.
  • The scalable nature of our services enables flexible cost management, optimizing expenditure, and reducing time-to-market.

Why Aelum for Application Maintenance?


With every ServiceNow release, valuable functionality updates and significant platform additions are introduced, requiring careful consideration to ensure a successful and precise upgrade. At Aelum, we offer a highly refined upgrade process that goes beyond simply providing you with the latest application version of ServiceNow. Our on-demand experts assist your team in preparing for the upgrade, offer best practices, and effectively implement and test your instance.

Application Lifecycle

With Aelum, you can experience the reassurance of a robust and smoothly operating ServiceNow environment. We partner with you to establish and optimize your ServiceNow application lifecycle. By doing so, we lay a strong foundation for maximizing value, fostering growth, and achieving cost reductions. This empowers you to focus on strategic initiatives that deliver tangible ROI, knowing that your ServiceNow applications are in capable hands.

Optimized Cost

Aelum harnesses industry best practices and cutting-edge tools to effectively reduce software application maintenance costs for your business. Our application management services align with the latest ITIL service management standards, utilizing state-of-the-art methodologies and tools to keep pace with evolving requirements. With our comprehensive approach, we offer complete visibility and control over all application support tasks.


Our wealth of experience in integrating ServiceNow applications with other ServiceNow modules and a wide range of third-party tools and our specialized expertise in developing custom spokes for enterprises help us address integration challenges. Whether it involves ticketing systems, master data, processes, or user interfaces, we are well-equipped to handle and overcome these integration complexities with precision and proficiency.

Frequently Asked Questions

The following are the components of our ServiceNow application maintenance services:

  • Application Monitoring
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Performance Optimization
  • Security Management
  • Enhancements and Customization
  • Documentation and Knowledge Management

We use the following approach to optimize your ServiceNow application maintenance cost:

  • Efficient incident management processes to minimize impact and reduce resolution time.
  • Proactive problem management to identify and resolve underlying issues, reducing recurring incidents and associated costs.
  • Streamlined change management practices to minimize risks and disruptions, reducing costly rework.
  • Continuous performance optimization to enhance efficiency, reduce resource consumption, and lower maintenance costs.
  • Effective configuration management to optimize your ServiceNow application for your specific needs, eliminating unnecessary configurations and associated maintenance costs.
  • Strategic enhancements and customizations that align with your business objectives, ensuring cost-effective investments.
  • Knowledge transfer and self-service enablement to empower your team and end-users, reducing reliance on external support and associated costs.
  • Comprehensive documentation and training resources for efficient usage and maintenance, reducing the need for external assistance and lowering long-term costs.
Our Clients

We’ll guide you, work with you and deliver the best