There’s a reason why self-checkout lines are now standard in every major retailer across the country. Those with a little grit can quickly swipe through their items and be on their way in half the time, freeing up cashiers for customers who may require more personalized attention. In the case of a business, self-service capitalizes on your employees’ natural curiosity. By making common questions, benefits details, and policy changes easily accessible, you alleviate a significant burden on your service delivery teams.
A robust self-service resource provides a positive experience because employees know they can get the information they need whenever they need it.