ServiceNow’s Now platform offers a superior solution for expanding digital excellence throughout the enterprise. However, it is important to assess if you are fully prepared to leverage the capabilities of the Now platform and make the most of its potential for your organization.
Assessment is Critical for Success
The digital transformation journey of any organization typically begins with IT Service Management (ITSM), but it should not stop there. It should spread within the organization, including Operations, HR, Finance, Manufacturing, and Supply Chain. Here, Aelum can help you understand the following:
- Does your tool provide the capability to integrate with broader IT operations management (ITOM) systems and offer advanced ITSM functionalities?
- Is your organization equipped with the necessary I&O maturity to fully leverage the potential of the Now platform?
- Do you have adequate resources in place to ensure a successful implementation of the Now platform?
Why Assess Your Infrastructure with Aelum?
Gaining insights into your internal systems solely from within can pose significant challenges. However, by partnering with Aelum, you can assess objective analytics and receive valuable advice from seasoned IT professionals.
We develop a process and architecture for the future state, outlining a roadmap for successful implementation. This structured approach ensures a thorough assessment and a well-defined plan to guide your digital transformation journey.
We gather relevant information, primarily from your existing ITSM platform, to gain a comprehensive understanding of your current environment. Subsequently, we collaborate closely with your leadership teams to ascertain the desired state of the environment.
We also collect data from the existing ITSM platform, monitoring platform, and other relevant data sources essential for your readiness assessment. With this approach, we ensure that we have a holistic understanding of your organization’s IT landscape.
Frequently Asked Questions
We provide you with valuable insights and a roadmap for the successful implementation and maintenance of the Now platform.
The assessment report presented by us identifies the potential risks and challenges that may arise during the implementation of the Now platform. It also provides proactive strategies to mitigate delays and additional costs, ensuring a smooth and efficient deployment.
We conduct a thorough analysis of your organization’s readiness from both project implementation and operational support perspectives.
We assess your capabilities to drive user experience (UX) and customer experience (CX)-focused design. The assessment report summarizes the findings and recommends actions to enhance the overall UX/CX of your Now platform.
In the final stage of the assessment, we deliver a comprehensive Readiness Roadmap. This roadmap outlines the necessary actions to support a quick and seamless implementation for each assessed area.
For low- and medium-maturity IT organizations, we guide advancing their maturity levels, preparing them for the successful implementation and support of the Now platform.
Every ServiceNow implementation takes place around three critical elements – People, Process, and Technology.
People refer to the individuals involved in the ServiceNow implementation, including stakeholders, project teams, end-users, and administrators. People are crucial because their involvement, collaboration, and support are essential for a successful implementation.
Process refers to the workflows, procedures, and methodologies that guide how tasks and activities are executed within the ServiceNow platform. During the assessment, it’s crucial to analyze and optimize existing processes or design new ones to align with best practices and meet organizational objectives.
Technology refers to the ServiceNow platform itself and the associated tools and infrastructure required for implementation. ServiceNow is an enterprise cloud platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) capabilities.