Lightning-Fast Integration Hub

Aelum helps you create custom spokes for your needs, allowing you to shift your focus from integrations to business logic. We enable hassle-free digital workflows and enable you to visualize business processes and integrations from a single interface – the ServiceNow Integration Hub.

ServiceNow Integration Hub
ServiceNow Integration Hub Implementation

ServiceNow Integration Hub Implementation

Your business relies on multiple technologies and processes that must work together with ServiceNow to provide a cohesive experience for employees and customers. However, starting such an initiative can be challenging. Here, Aelum Consulting can help you:

  • Take advantage of native integrations with the ever-increasing library of pre-built spokes. 
  • Design and build custom APIs to allow you to integrate your legacy IT infrastructure with ServiceNow.
  • Secure data exchange between ServiceNow and legacy applications using MID server.

Value-Driven ServiceNow Integration

  • Faster Time-to-Value

    Aelum helps you connect ServiceNow workflows to hundreds of small to large-scale business systems with out-of-the-box spokes offered through Integration Hub.

  • Avoid Integration Complexity

    With Flow Designer, you don't need specialized integration resources. We empower your developers and no-code builders to seamlessly integrate ServiceNow workflows.

  • Enable Self-Service

    We integrate AI-powered virtual agents for common requests such as password reset, access management, and client software distribution.

  • Stay Flexible

    We build custom spokes using REST, SOAP, JDBC, JSON, and other protocols to ensure flexibility and support for your unique needs.

ServiceNow Integration Hub

Making Integration Hub Yours

Focus on Your System Information

Our integration process begins with a standard questionnaire to gather all the necessary details from your target system. This includes technical information such as endpoint, authentication, and field mappings. We use this information to determine the optimal approach for integrating via Integration Hub.

Integrating at Lightspeed

Our extensive experience in integrating ServiceNow with various third-party tools, combined with our expertise in developing custom spokes for enterprises, has equipped us with the skills and knowledge needed to tackle any integration challenges related to tickets, master data, processes, or UI.

Use Case-Centric Approach

We get that each integration project is different based on the business size and architectural complexity. That’s why we always keep your specific needs in mind when we’re setting up spokes with Integration Hub. Our team takes a close look at what you’re after and picks out the best spokes to get the job done right.


We strive to leverage pre-built integration spokes that can be configured and reused for multiple use cases, reducing the time and effort required for integration. This approach eliminates the need for expensive custom development, enabling you to achieve your integration goals without breaking the bank.

Endless Capabilities with Integration Hub

Frequently Asked Questions

There are four levels of ServiceNow Integration Hub:

  1. Starter: For businesses that need to connect a few systems or applications and do not require advanced integration capabilities. It provides basic integration functionality, including pre-built connectors and integration templates for Slack, Microsoft Teams, Workplace by Facebook, HipChat, and more.
  2. Standard: For businesses that require pro-level spokes to integrate with JIRA, Jenkins, F5 Networks, Kubernetes, and more. It is a more advanced level of the Starter pack.
  3. Professional: For organizations that need capabilities such as data mapping, workflow automation, and error handling. It provides additional tools and resources, including custom connectors, transformation maps, and advanced integration templates.
  4. Enterprise: For enterprises that require enterprise-grade integration capabilities, such as high availability, scalability, and security. It provides advanced features, such as API management, event-driven architecture, and advanced analytics. It also includes enterprise-grade support and professional services.

Integration Hub Spokes are pre-built connectors that provide integration capabilities to connect to a wide range of third-party systems and applications, including popular enterprise software such as Salesforce, SAP, and Microsoft Dynamics, as well as popular SaaS applications such as Slack, Trello, and Google Drive.

These connectors are designed to simplify the integration process by providing a standard set of integration actions and data mappings that non-technical users can easily configure.

The Spokes can be downloaded from the ServiceNow Store and easily configured using the Integration Hub designer in the ServiceNow platform.

ServiceNow Orchestration is a module that allows users to automate complex workflows and processes across multiple systems and applications. It provides a visual workflow editor that allows users to create and manage complex workflows, and it includes a library of pre-built workflow activities and integrations that can be used to automate a wide range of IT processes, such as server provisioning, application deployment, and incident management.

Integration Hub, on the other hand, is a module that provides pre-built connectors and integration templates to connect ServiceNow with a wide range of third-party systems and applications. It includes a library of pre-built Integration Hub Spokes that provide standard integration actions and data mappings for popular systems and applications.

  • Integration Hub provides a low-code/no-code interface, which enables organizations to focus on their critical activities and reduces the time and resources required for integration projects.
  • Save on the Total Cost of Ownership (TCO) of the integration project by minimizing the need for expensive custom coding and reducing the burden on IT resources.
  • Subject Matter Experts (SMEs) can easily create and share integration actions using Integration Hub.
  • Integration Hub’s Remote Process Sync feature enables users to synchronize data across multiple production instances, ensuring that data is consistent across different systems and reducing errors.
  • Integration Hub includes natural-language descriptions of integration logic in an application, which makes it easier for non-technical users to understand the integration process and encourages greater participation and collaboration among different teams within the organization.
Our Clients

We’ll guide you, work with you and deliver the best