Blogs

  • January 22, 2025
  • Aelum Consulting

Customer Service Management: What Is It and Why Does It Matter in 2025?

Customer service is no longer a side function focused on product queries; it has evolved to become the core of everything you do in your business. But can your customer […]

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  • December 10, 2024
  • Aelum Consulting

What is ServiceNow: Guide Every Decision-Maker Should Have in 2025

“If you are struggling to find what exactly ServiceNow does that drives better business processes, this guide is for you.” Imagine you are part of a company’s IT team, and […]

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  • November 8, 2024
  • Aelum Consulting

4 Key Retail Challenges of the Holiday Season and How to Overcome Them

The retail industry during the holiday season and its operations look as simple as seeing that perfect holiday gift in a store window, stepping inside to buy it, or putting […]

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  • October 15, 2024
  • Aelum Consulting

The Role of ServiceNow AI in Customer Experience

We are moving into an era of new frontiers of customer experience. Customer experience can make or break a brand’s reputation. In fact, 69% of customers would likely switch brands […]

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  • September 13, 2024
  • Aelum Consulting

12 AI-driven capabilities of ServiceNow Xanadu Release

ServiceNow is a powerful AI-driven platform that accelerates digital transformation by streamlining workflows, automating processes, and enhancing collaboration across enterprises. Being one of the leading enterprise platforms, ServiceNow keeps adding […]

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  • September 12, 2024
  • Aelum Consulting

4 Tips to Choose Right ServiceNow Implementation Partner

Every organization needs a more intelligent workflow solution. As the foundation for all digital workflows, ServiceNow connects people, processes, and technologies across your business. ServiceNow is a cloud-based unified AI-enabled […]

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  • July 30, 2024
  • Aelum Consulting

Transforming Enterprise Cybersecurity With ServiceNow SecOps

The increasing volume of stolen credentials, phishing attempts, cloud misconfiguration, ransomware, cyber-attacks, data breaches, and other threats has made the path to cybersecurity fraught with challenges like siloed data, vulnerabilities, […]

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  • July 23, 2024
  • Aelum Consulting

Common Pitfalls in ServiceNow Implementation and How to Dodge Them

Digital transformation revolutionizes your business with increased agility, enhanced productivity, and superior customer experiences. However, the journey to get there isn’t always smooth. Implementing ServiceNow for your transformation sometimes feels […]

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  • July 16, 2024
  • Aelum Consulting

How ServiceNow AIOps Improves Operational Efficiency?

Digital services are the backbone of a tech-driven world. They power everything from customer experiences to employee connections and business insights. As companies race to digitally transform, the number of […]

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  • July 8, 2024
  • Aelum Consulting

Reap the Benefits of Generative AI powered ServiceNow Now Assist

Enterprises have already dipped their toes into generative AI for a frictionless and easy-to-use experience. But how exactly are enterprises responding and adapting to generative AI? What’s their take on […]

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