Agent intelligence is an artifical intelligence solution built on the servicenow platform. ServiceNow will help your business to improve productivity and eliminates, which in-turn leads to high customer satisfaction.
It will initially be applied to improving the speed and quality of IT and customer-service processes. Most companies have an IT service desk as well as a customer-support center. These functions ensure that customers and employees receive help in a timely manner — whether it is a request for a new computer, a password reset or the status of a repair. Manually triaging thousands of incidents or cases, categorizing tasks, and routing work can consume people resources, introduce human error, and slow resolution
With Agent Intelligence, you can use machine-learning algorithms to set field values when you are creating a record. You can also train predictive models to automatically categorize and route work that is based on your past record-handling experience.
Benefits of Agent Intelligence:
- ServiceNow Agent Intelligence can assist front line support agents and improve triage quality by eliminating guesswork out of the process. It can predict accurate results by analyzing historical patterns.
- It attempts to streamline ticket assignment process and can aid towards increase in the customer satisfaction.
- Automating manual task will greatly save time and resources.