ServiceNow Operational Risk Management Implementation Partner
Anticipate, manage, and minimize operational risk to build enterprise-wide resilience Deliver AI-powered Proactive, Leaner, more agile service delivery.
Reduce risk from day-to-day operations to build resilience & reliability with ServiceNow ORM
Monitor risk exposure and improve risk-based decision-making with ServiceNow Operational Risk Management solution. Aelum helps enterprises identify, assess, and mitigate operational risks with AI-assisted risk management. Our certified ORM experts prioritize, quantify, and mitigate risks to enhance business continuity, lower compliance exposure, and increase stakeholder confidence. As part of ServiceNow IRM within the broader GRC suite, ORM delivers improved risk visibility, streamlined processes, and better collaboration between risk management teams and other stakeholders.
Identify operational risks with incident reports & audit findings
Track key risk metrics with dashboards and reports
Perform advanced risk assessments for deeper exposure insights
Our ServiceNow ORM Services
End-to-end support to implement, optimize, and scale operational risk management with ServiceNow
Consulting
Our ORM experts assess your current operational risk structure, identify gaps, and define the right roadmap for success. We help you align risk identification processes, control frameworks, and governance to deliver faster, risk-informed decision-making and enhanced business continuity across your enterprise.
Implementation
We deliver structured ServiceNow ORM implementations that fit your business needs. From configuration to workflow design across risk assessment, control testing, incident capture, and compliance management, we ensure a smooth rollout and quick adoption across your organization.
Support and Maintenance
Your operational risk landscape never stops evolving; well, neither do we. Aelum delivers proactive support, continuous platform enhancements, and strategic optimization to ensure your ORM solution stays ahead of emerging risks and aligned with your business priorities.
Resources and Pod
Get ORM expertise without overhead. Aelum delivers certified ServiceNow Operational Risk Management professionals on flexible terms; short-term projects, specialized skills, or dedicated pods, optimizing your resource investment while maintaining quality.
Consulting
ConsultingOur ORM experts assess your current operational risk structure, identify gaps, and define the right roadmap for success. We help you align risk identification processes, control frameworks, and governance to deliver faster, risk-informed decision-making and enhanced business continuity across your enterprise.
Implementation
ImplementationWe deliver structured ServiceNow ORM implementations that fit your business needs. From configuration to workflow design across risk assessment, control testing, incident capture, and compliance management, we ensure a smooth rollout and quick adoption across your organization.
Support and Maintenance
Support and MaintenanceYour operational risk landscape never stops evolving; well, neither do we. Aelum delivers proactive support, continuous platform enhancements, and strategic optimization to ensure your ORM solution stays ahead of emerging risks and aligned with your business priorities.
Resources and Pod
Resources and PodGet ORM expertise without overhead. Aelum delivers certified ServiceNow Operational Risk Management professionals on flexible terms; short-term projects, specialized skills, or dedicated pods, optimizing your resource investment while maintaining quality.
What to expect from ServiceNow ORM
- Risk Reporting and Analytics
- Integrated Issue Management
- Risk And Control Self-Assessments
- Risk And Controls Taxonomy
- Compliance Management
- Incident And Loss Capture
- Control Implementation
- Continuous Monitoring
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Why Choose Aelum
Why Aelum for ServiceNow ORM ?
Our deep expertise across experience transformation, workflow design, and enterprise service delivery helps organizations realize faster adoption and measurable outcomes with ServiceX.
AI-first approach to improve speed and service quality
Deep expertise in operational risk frameworks, controls, and compliance
70+ ORM and ServiceNow certifications across our team
Experience implementing risk assessments, control testing, and incident management
70+ ORM and ServiceNow certifications across our team
AI-first approach to improve speed and service quality
Deep expertise in operational risk frameworks, controls, and compliance
Experience implementing risk assessments, control testing, and incident management
Case Study
See how we help enterprises solve common challenges within key industries.
Unified IT and Customer Service Operations on ServiceNow for Virgin Mobile UAE
Reduced service friction improved operational efficiency, and enhanced customer satisfaction within six months of go-live.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
ANSR enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
ENTAIN enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
HSBC enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
Brands Who Trusted Us
We are proud to partner with some of the world’s most trusted brands, including Fortune 500 leaders who believe in meaningful transformation.
Frequently asked questions
What is the difference between ServiceNow GRC and ServiceNow ORM
ServiceNow GRC is the comprehensive suite covering Governance, Risk, and Compliance across the enterprise. ServiceNow ORM is a specific module within ServiceNow IRM, which itself sits within the GRC suite. ORM focuses specifically on identifying, assessing, and mitigating operational risks from day-to-day procedures, systems, and people.
Can we quantify operational risks in monetary terms using ServiceNow ORM?
Yes, ServiceNow ORM includes advanced risk quantification capabilities that allow you to measure potential operational losses in monetary terms. Through scenario analysis, stress testing, and probabilistic risk assessments, you can quantify financial impact, prioritize risks based on potential loss exposure, and make data-driven investment decisions for risk mitigation.
We already use ServiceNow ITSM; why do we need ServiceNow ORM?
ServiceNow ITSM manages IT service incidents and requests reactively, while ServiceNow ORM proactively identifies, assesses, and mitigates operational risks before they become incidents. ORM integrates with ITSM by using incident data to identify risk patterns, implement preventive controls, and reduce future operational disruptions. Together, they provide both reactive resolution and proactive risk prevention.
What is a Risk Control Self-Assessment (RCSA), and how does ServiceNow ORM automate it?
RCSA is a process where business units assess their own control environments to identify gaps and improvement opportunities. ServiceNow ORM automates RCSA by providing customizable assessment templates, automated workflows for testing and tracking results, real-time dashboards for control effectiveness, and centralized reporting.
How long does a typical ServiceNow ORM implementation take?
ServiceNow ORM implementation timeline depends on organizational complexity, number of risk domains, and integration requirements. Basic implementations with core risk assessment and control testing can be completed faster, while enterprise-wide deployments with advanced features like incident capture, continuous monitoring, and cross-module integrations may require additional time.
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