ServiceNow
Workflows

IT Workflows
Employee Workflows
Customer Workflows
Creator Workflows

IT Workflows
We offer workflows that can transform IT into a fully-fledged growth engine. Take advantage of the benefits of operational flexibility by increasing workforce adaptability...
Read More

Employee Workflows
Make employee experiences more integrated and engaging with ServiceNow Employee Workflows. Motivate your staff by making it simple for them to obtain what they require when they require it...
Read More

Customer Workflows
We connect clients, front-line agents, middle and back-office staff on a single ServiceNow platform with ServiceNow Customer Workflows using digital processes to scale customer operations...
Read More

Creator Workflows
With a low-code platform, you can quickly create digital workflow apps. Scale quickly across the organization to build natural, linked experiences that users enjoy...
Read More

Solutions
ServiceNow Solutions

IT Service Management
IT Operations Management
IT Asset Management
Governance, Risk, and Compliance
Security Operations

HR Service Delivery
Customer Service Management
Field Service Management
Integration Hub

IT Service Management
IT service management includes all the ServiceNow services and processes that ensure end to end...
Read More

IT Operations Management
ServiceNow ITOM consists of a set of modules in ServiceNow to manage the operations...
Read More

IT Asset Management
It is the set of business practices to manage the lifecycle of various assets in IT like software assets...
Read More

Governance, Risk, and Compliance
Almost every aspect of the business is driven by governance, risk, and compliance...
Read More

Security Operation
To minimize risk, ServiceNow SecOps allows you to immediately identify, prioritize, and respond to threats...
Read More

HR Service Delivery
With ServiceNow HRSD, you can increase company productivity and provide your employees...
Read More

Customer Service Management
Proactively solve problems and take actions to rectify common requests more efficiently with ServiceNow...
Read More

Field Service Management
ServiceNow Field Service Management enables you to efficiently and safely manage field service activity...
Read More

Integration Hub
For the fastest time to value, lowest TCO, and ease of use with zero learning curve for all ServiceNow developers...
Read More

Digital Transformation
Digital Transformation

DevOps
Robotic process automation
User Experience Design

DevOps
Devops includes the set of practices that automates the IT operations and accelerate the delivery...
Read More

Robotic process automationt
We help organizations to integrate different techniques like machine learning and artificial...
Read More

User Experience Design
User experience design is the creation of the effective flow between users and software...
Read More

Product Engineering
Product Engineering

IT Consulting
New Application development
Product testing & QA
Re-engineering & Migration
Support & maintenance

IT Consulting
We help Companies to Better their IT infrastructure and to Implement various IT strategies. Alignment of all the services to boost the overall performance...
Read More

New Application development
We are an IT service provider company using high-value business processes and technical stacks to build digital products...
Read More

Product testing & QA
We help clients to deliver quality products and services. Skilled Quality Assurance Team to perform a series...
Read More

Re-engineering & Migration
Re-Engineering and Migration is the concept of Comparing the Existing business model to the desired model...
Read More

Support & maintenance
We provide a range of support and maintenance services to our clients in the form of version upgrades, post-project support...
Read More

,

How Business Service Delivery Efficiency be Improved using ServiceNow ITSM?

  • By Aelum consulting
  • January 20, 2022
  • 1915 Views

 

Digital Transformation is the primary key for businesses to ensure that they keep sustaining in this competitive environment. Traditional Business Service Delivery models are not well efficient to deliver IT projects with guaranteed quality, time, and transparency.

ServiceNow IT Service Management

Challenges

Businesses spend a lot of money on innovating and modernizing their Service Delivery.  Demand for IT services is increasing in this digital world. High-cost Service Delivery due to the use of resources to keep everything running and connected. Limited Number of people to resolve the queries on time, Lack of Infrastructure Visibility, Siloed Manual Process, and eventually Slow Responses.    

Proposed Solution 

To help businesses adopt digital transformation and to modernize and innovate service delivery, the ServiceNow platform came forward with completely automated IT service management (ITSM) solutions. 

ServiceNow IT Service Management

What is ServiceNow IT Service Management ?

ServiceNow ITSM includes processes and workflows that ensure the delivery of quality IT services. ServiceNow IT Service Management Solutions enable organizations to modernize their Service Delivery and improve the efficiency of business service delivery with reduced costs. It can boost your organization’s IT productivity, improve business agility and reduce risks. It includes AI-based tools like chatbots and voice assistants to provide faster responses and reduce human efforts.

ServiceNow IT Service Management

ServiceNow ITSM Solutions can benefit your business in different ways.

Benefits of ServiceNow IT Service Management Solutions

Improved Project Management

Project managers lose most of their time in assigning tasks, updating documents, Monitoring, and sending emails.AI powered ITSM tools are capable of assigning tasks and monitoring to the users. Responsive and interactive dashboards to provide the activity report for every individual. These dashboards can provide some really deeper insights about every single user. It reduces the project management Costs and works on improving the process of decision making.

Streamline and Automate Service Delivery

The presence of smart and interactive dashboards that provides actionable insights for the different projects. It provides an intuitive experience to the users by responding quickly to the user’s requests. Strong analytics will help you to track performance and to get suggestions for possible future improvements. ServiceNow ITSM Solutions saves a lot of time, streamline and automate the IT workflows.

Streamline and Automate Service Delivery

Uninterrupted incident Management

ServiceNow incident management solution in ServiceNow ITSM ensures that IT captures the incident without any disruption and outage. It streamlines all the processes and automatically routes all the incidents to the best-appropriate resolution group. Prioritization of emails, calls, and chats based on targets of service level.

Uninterrupted incident Management

Optimized Workflows

Projects managers don’t have to spend their time assigning, categorizing, and routing tasks manually. There are voice assistants that can alert all team members about their issues and the voice assistant help till the issue is not resolved. These voice assistants and bots enable optimized workflows and ensure service delivery on time.

ServiceNow IT Service Management - Optimized Workflows
Structured Data-Driven strategy

ITSM solutions will provide you with real-time data decisions using AI-powered dashboards. The data will be compiled, preprocessed, and evaluated to help you make better decisions for your business. Structured data-driven solutions will shape your business in the most effective manner.

Structured Data-Driven strategy

Reduction in time and cost

ServiceNow ITSM provides a strong platform for all ITIL Processes and reduces costs by improving business agility, reducing risks, and boosting IT innovation. It provides a single system for all IT processes with real-time dashboards and benchmarks.

Conclusion

The digitally transformed ServiceNow ITSM solutions have the intensive capability to improve the business service delivery efficiency. In this digital world, your organization can rely on the abilities of ServiceNow ITSM.

Thanks For Reading
Read More on Aelum Blogs

Author: Rati Kumari Jha
Designation: Technical Content Writer

 

Leave a Reply

Your email address will not be published. Required fields are marked *