ITSM

  • September 10, 2025
  • Aelum Consulting

ITSM vs ITIL: Differences That Matter for Your IT Strategy

ITSM vs ITIL, a clear breakdown of what they mean, their key differences, and how ITIL 4 brings a modern approach to service management.

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  • August 4, 2025
  • Aelum Consulting

ServiceNow vs Zendesk: The 2026 Guide to Scalable and Intelligent CX

Ever mistaken a pear for an apple? Probably not for long the taste gives it away. The same goes for Zendesk and ServiceNow. From the outside, they’re in the same […]

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  • May 8, 2025
  • Aelum Consulting

What Is ServiceNow ITSM? A Deep Dive into Features, AI, and Business Impact

Smarter IT means a faster, more agile enterprise—and ServiceNow ITSM leads the way! Drowning in digital noise, today’s employees struggle to stay productive while juggling fragmented workflows. The demand is […]

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  • June 28, 2024
  • Aelum Consulting

The Guide to Migrating from Legacy ITSM to ServiceNow ITSM 

The IT landscape is constantly changing, and to keep up with growing consumer demands, organizations need to modernize their ITSM (Information Technology Service Management) system. Many organizations are still stuck […]

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