ServiceNow, an AI-powered, once-in-a-generation, and fastest-growing platform, is the most exciting period of innovation history. It is a single pane of glass above the legacy systems, manual processes, and cumbersome operations. With uncountable capabilities, ServiceNow is accelerating digital transformation through simplified processes and greater organizational agility for customers.
Long story short, ServiceNow is playing the long game in business transformation with its breakthrough in AI and generative AI trends. So, what made ServiceNow a key market player and increased adoption? Well, the answer is its commitment, capabilities, and innovative solutions across the industry. But we know you need the actual numbers, facts, and data.
Here, we have created consolidated ServiceNow Statistics to improve your decision-making while you adopt ServiceNow as a platform for your business needs.
ServiceNow Revenue Growth Highlights
ServiceNow’s revenue trajectory demonstrates consistent growth across subscription revenues, customer acquisition, and performance obligations, reflecting its strong market position and increasing enterprise adoption. Here’s a breakdown of its quarter-wise and yearly financial performance highlights:
Q1 2026
- Subscription Revenues: $3,671 million
- YoY constant currency growth: 19%
- Current Remaining Performance Obligations (cRPO): $12.64 billion, up 22.5% YoY (21% in constant currency)
- Remaining Performance Obligations (RPO): $27.7 billion, up 25% YoY
- Total Customers: 630 customers with > $5M in ACV, up ~22% YoY
- 16 transactions over $5 million in net new ACV, up nearly 80% YoY
- Now Assist customers spending over $1M in ACV grew over 130% YoY
Q4 2025:
- Subscription Revenues: $3,466 million
- YoY constant currency growth: 19.5%
- Current Remaining Performance Obligations (cRPO): $12.85 billion, up 25% YoY (21% constant currency)
- Remaining Performance Obligations (RPO): ~$28.2 billion, up 22.5% YoY constant currency
- Total Customers: 603 customers with > $5M in ACV, up ~20% YoY
- 244 transactions over $1 million in net new ACV, up nearly 40% YoY
- Renewal rate: 98%
Q3 2025:
- Subscription Revenues: $3,299 million
- YoY constant currency growth: 20.5%
- Current Remaining Performance Obligations (cRPO): $11.35 billion, up 21% YoY (20.5% constant currency)
- Remaining Performance Obligations (RPO): $24.3 billion, up 24% YoY
- Total Customers: 553 customers with > $5M in ACV, up 18% YoY
- 103 transactions over $1 million in net new ACV
- Board authorized a five-for-one stock split
- Renewal rate: 97%
Q2 2025:
- Subscription Revenues: $3,113 million
- YoY constant currency growth: 21.5%
- Current Remaining Performance Obligations (cRPO): $10.92 billion, up 24.5% YoY
- Total Customers: 528 customers with > $5M in ACV
- 89 transactions over $1 million in net new ACV
Q1 2025:
- Subscription Revenues: $3,005 million
- YoY constant currency growth: 20%
- Current Remaining Performance Obligations (cRPO): $10.31 billion, up 22% YoY
- Total Customers: crossed 500 customers with > $5M in ACV
Q4 2024:
- For Q4, 2024 the estimated revenue is $2.9 Billion
Q3 2024:
- Subscription Revenues: $2.715 Billion
- YoY constant currency growth: 22.5%
- Current Remaining Performance Obligations (cRPO): $9.36
- Total Customers: 2020, where in 44 customers with > $1M in Now Assist ACV
- 15 deals > $5M NNACV
- 50% YoY growth
Q2 2024
- Subscription revenues of $2,542 million Representing 23% year‑over‑year growth, and 23% in constant currency
- Current remaining performance obligations of $8.78 billion
- Total revenues of $2,627 million in Q2 2024
- The company now has 1,988 total customers with more than $1 million in annual contract value (“ACV”), representing 15% year‑over‑year growth in customers.
- 11 deals greater than $1 million
Q1 2024
- Subscription revenues of $2,523 million in Q1 2024, representing 25% year‑over‑year growth and 24.5% in constant currency.
- Current remaining performance obligations of $8.45 billion
- 8 transactions over $5 million in net new ACV in Q1 2024, up 100% year‑over‑year
- The company now has 1,933 total customers with more than $1 million in annual contract value (“ACV”), representing 15% year‑over‑year growth in customers.
2023
- $8.68 billion subscription revenues
- 25.5% YoY constant currency growth+
- $2.7 billion Free cash flow
- 8,100+customers
- 85% of the Fortune 500 use ServiceNow
2022
- Subscription revenues of $1,860 million in Q4 2022, representing 22% year-over-year growth, 27.5% adjusted for constant currency.
- Current remaining performance obligations (“cRPO”), contract revenue that will be recognized as revenue in the next 12 months, was $6.94 billion, representing 22% year-over-year growth and 25.5% adjusted for constant currency
- 7,700+ Customers
2021
- Subscription Revenues: $1523 Million
- Current RPO (cRPO) $5.7B
- 98% Renewal Rate
- 80% Fortune 500 penetration
ServiceNow Market Share
In the software market, ServiceNow is the fastest-growing company, with an estimated revenue of $2.9 billion in 2024. When talking about market share, ServiceNow is a significant player in the IT Service Management (ITSM) and IT Operations Management (ITOM) markets, along with other key products. ServiceNow’s market share is growing rapidly in the software market.
1. Gartner Market Share, 2023 in Technology Workflows
ServiceNow ranks No. 1 and No. 2 in technology workflow markets in Gartner Market Share, 2023. These are the major areas where ServiceNow ranked in regard to software market share:
- No. 1 in IT Operations
- No. 1 in IT Service Management (ITSM) Platforms
- No. 1 in Artificial Intelligence for IT Operations Platforms
- No. 1 in IT Asset Management and Software Asset Management
- No. 1 in Project and Portfolio Management software as a service (SaaS) based on market share of ServiceNow Strategic Portfolio Management (SPM)
- No. 2 in Other Security Software
2. APAC leader by IDC for APAC Low-Code/No-Code Development Platforms
ServiceNow has been named an APAC leader by IDC’s inaugural MarketScape for APAC Low-Code/No-Code Development Platforms for outstanding AI solutions that meet the current and future needs of enterprises and workforces in the region
3. Leader in Gartner Magic Quadrant
ServiceNow is a Leader in the 2024 Gartner Magic Quadrant for AI Applications in ITSM
4. Leader in cloud solutions by IDC
IDC MarketScape names ServiceNow a Leader in cloud solutions
5. Leader in SPM
Forrester named ServiceNow a Leader in Strategic Portfolio Management
ServiceNow Market Leadership
By providing a single, unified platform for automation, ServiceNow stands apart from its competitors through its innovation, scalability, and user-centric approach. Here’s how ServiceNow compares to other platforms in the industry:
Atlassian Jira: While Jira excels in project management and agile workflows, ServiceNow offers a broader range of capabilities, including IT Service Management (ITSM), HR workflows, and end-to-end enterprise automation, making it a more comprehensive solution.
Adobe: Adobe excels in creative tools and marketing solutions, providing unparalleled services in design, content creation, and digital experiences. However, ServiceNow offers a unified approach to enterprise automation, encompassing ITSM, HR workflows, and operational excellence. While Adobe’s strength lies in creativity and digital marketing, ServiceNow focuses on streamlining business operations across multiple departments, offering a complementary yet distinct solution.
Workday: Workday is a leader in human capital management (HCM) and financial management, delivering robust tools for workforce planning and analytics. In contrast, ServiceNow extends beyond HCM to provide enterprise-wide automation, including ITSM, HR service delivery, and operational workflows. Integrating across business units and offering greater scalability, ServiceNow complements Workday’s focus on HR and finance with broader enterprise solutions.
Zendesk: Zendesk focuses primarily on customer support and helpdesk solutions, whereas ServiceNow extends beyond customer service to include IT operations, asset management, and security operations.
Salesforce: Although Salesforce leads in customer relationship management (CRM), ServiceNow outshines it in IT operations and enterprise service workflows, offering deep integrations and advanced ITSM capabilities.
Freshworks: Freshworks targets small and medium businesses with lightweight tools. In contrast, ServiceNow is built to scale with global enterprises, delivering robust solutions for complex operational needs.
ServiceDesk Plus (ManageEngine): While ServiceDesk Plus caters to IT helpdesk functions, ServiceNow provides an enterprise-wide approach, incorporating artificial intelligence, machine learning, and workflow automation.
BMC: BMC is strong in IT operations and infrastructure management, but ServiceNow differentiates itself with its modern interface, superior user experience, and cloud-first approach.
SAP: SAP offers powerful enterprise resource planning (ERP) solutions, but it lacks the flexibility and user-friendly workflow automation ServiceNow provides across diverse business functions.
IBM: IBM’s cloud and AI solutions are robust, yet ServiceNow takes the lead in workflow automation and operational agility, delivering faster time-to-value and intuitive implementation.
Microsoft: Microsoft tools like Power Automate and Dynamics 365 are strong in collaboration and CRM. However, ServiceNow’s unmatched specialization in ITSM, security operations, and its Now Platform gives it a distinct advantage.
Top industries that use ServiceNow
ServiceNow’s versatile platform is trusted by a wide range of industries to streamline operations, improve service delivery, and enable digital transformation. By offering tailored solutions and workflows, ServiceNow helps organizations across various sectors achieve efficiency and scalability. Here are the industries they serve:
- Education
- Government
- Nonprofit
- Telecommunications, Media, and Technology
- Energy and utilities
- Healthcare and life sciences
- Retail
- Financial Services
- Manufacturing
- Service Providers
Brands that use ServiceNow
With over 8100+ customers, including Fortune 500 companies. ServiceNow has worked for some of the most highly regarded brands, including Coca-Cola, Dropbox, British Telecom, NatWest Group, Vodafone, NHS, ISG, Khan Bank, Lenovo, and many more.
ServiceNow Partnerships in 2025
ServiceNow has been actively forging strategic partnerships to enhance its platform’s capabilities and expand its market reach. Let’s delve into some of its key partnerships in 2025:
NVIDIA: Expanded the multi-year partnership across 2025 (GTC in March, Knowledge 2025 in May, GTC Washington in October) launched the Apriel Nemotron 15B and later Apriel 2.0 reasoning models, integrated NVIDIA NeMo microservices into Workflow Data Fabric, and brought NVIDIA’s accelerated computing into the ServiceNow AI Platform for faster agent deployment at scale.
Microsoft: Deepened collaboration on agentic AI interoperability and cross-platform workflow orchestration, building on the companies’ multi-year alliance.
FedEx: New logistics and procurement integration aimed at improving supply chain visibility and exception management (extending into early Knowledge 2026 announcements).
Veza and Armis (strategic/technology tie-ins ahead of acquisition): Pre-acquisition collaboration on identity and exposure-management workflows that fed into ServiceNow’s broader security push.
ServiceNow Innovations in 2025
ServiceNow has introduced several significant innovations in 2025; here’s a breakdown of these innovations:
- AI Agent Orchestrator: Coordinates fleets of AI agents across tasks, systems, and departments so they work in harmony rather than in silos.
- Apriel Nemotron 15B / Apriel 2.0: ServiceNow’s own open-source reasoning models, co-developed with NVIDIA, built for lower latency and lower inference cost at enterprise scale.
- Workflow Data Fabric enhancements: NVIDIA NeMo microservices integration created a “data flywheel” that continuously improves agent accuracy and personalization.
- Yokohama and Zurich platform releases: Major 2025 platform updates expanding AI Control Tower governance, CRM/CPQ capabilities, and security/risk workflows.
- AI Control Tower: Centralized governance layer for monitoring, securing, and managing AI agents across the enterprise, a major 2025 push tied to the security acquisitions.
- ServiceNow University growth: Free learning platform grew to nearly 2 million learners (up 80% YoY), with new tools like AI Learning Guide and SimStudio for hands-on practice.
ServiceNow Acquisitions
ServiceNow invests in technology and expertise with key technology partners to expand its capabilities and manpower. Here are the acquisitions till now by ServiceNow:
2025
| Acquired Company | Date of Acquisition |
| Armis | December 2025 (announced) |
| Veza | December 2025 |
| Moveworks | December 2025 |
| Data.world | 2025 |
| Logik.io | 2025 |
2024
| Acquired Company | Date of Acquisition |
| Mission Secure | 18 November, 2024 |
| Raytion | 24 July, 2024 |
| 4Industry | 18 March, 2024 |
2023
| Acquired Company | Date of Acquisition |
| Ultimate Suite | 19 December 2023 |
| G2K | 15 May, 2023 |
2022
| Acquired Company | Date of Acquisition |
| Era | 05 October, 2022 |
| Hitch | 03 June, 2022 |
2021
| Acquired Company | Date of Acquisition |
| DotWalk | 23 November, 2021 |
| Gekkobrain | 07 October, 2021 |
| Mapwize | 12 August, 2021 |
| Swarm64 | 05 August, 2021 |
| LightStep | 10 May, 2021 |
| Intellibot | 23 March, 2021 |
2020
| Acquired Company | Date of Acquisition |
| Element AI | 30 November, 2020 |
| SWEAGLE | 22 June, 2020 |
| Passage AI | 28 January, 2020 |
| Loom Systems | 22 January, 2020 |
2019
| Acquired Company | Date of Acquisition |
| Fairchild Resiliency Systems | 10 November, 2019 |
| Attivio | 23 October, 2019 |
| Appsee | 13 May, 2019 |
2018
| Acquired Company | Date of Acquisition |
| FriendlyData | 11 October, 2018 |
| Parlo | 03 May, 2018 |
| VendorHawk | 25 April, 2018 |
2017
| Acquired Company | Date of Acquisition |
| SkyGiraffe | 25 October, 2017 |
| Digital Telepathy | 29 September, 2017 |
| Qlue | 17 May, 2017 |
| DxContinuum | 03 March, 2017 |
2016
| Acquired Company | Date of Acquisition |
| BrightPoint Security | 01 June, 2016 |
| ITapp | 05 April, 2016 |
2015
| Acquired Company | Date of Acquisition |
| Intreis | 24 February, 2015 |
2014
| Acquired Company | Date of Acquisition |
| Neebula | 09 July, 2014 |
| Nebula Systems | 09 July, 2014 |
2013
| Acquired Company | Date of Acquisition |
| Mirror 42 | 01 July, 2013 |
Aelum Consulting’s Role in Maximizing the ServiceNow Potential for Businesses
Without a doubt, ServiceNow is a growing platform, and in the upcoming years, it will transform how businesses operate by streamlining workflows, enhancing efficiency, and driving innovation. Aelum Consulting, a leading ServiceNow Premier Partner, utilizes platform’s full potential. Through tailored solutions, expert implementation, and ongoing support, Aelum ensures that businesses can maximize their ROI on ServiceNow investments, adapt to evolving demands, and stay ahead in a competitive landscape. Along with our 200+ ServiceNow certified experts, we are eager to transform every corner of the business scenario.
Frequently asked questions
What is ServiceNow’s turnover?
ServiceNow’s total subscription revenue for the full year 2025 reached approximately $12.88 billion, reflecting strong year-over-year growth driven by accelerating AI adoption across its platform.
Why company use ServiceNow?
People use ServiceNow for its uncountable benefits, such as the increase in productivity, workflow automation, self-service portals, streamlined operations, and enhanced employee and customer experience.
Who is the CEO of ServiceNow?
Bill McDermott is the CEO of ServiceNow from 15th November 2019.
Is ServiceNow Data-Driven or Employee Centric?
With capabilities like building and managing analytical products for various operational tasks, it is data-driven, and offerings such as ITSM, HRSD, and WSD, including features like self-service, make it both data-driven and employee-centric.
Has ServiceNow ever been profitable?
ServiceNow is the fastest-ever enterprise software company to break the $2BN revenue barrier, and it has consistently been profitable since 2014.
