The Ultimate Guide to ServiceNow Modules
What is ServiceNow?
ServiceNow is a cloud-based platform that provides a suite of digital workflow tools to manage and automate various enterprise processes, such as IT service management, human resources, and customer service. The platform offers a range of applications and functionalities, including incident management, problem management, change management, and asset management, among others. ServiceNow also provides a customizable platform to build and integrate custom applications to cater to specific business needs.
ServiceNow is designed to provide a single system of record and a centralized platform to streamline and automate various business processes, resulting in increased efficiency, better collaboration, and improved visibility. Additionally, ServiceNow offers robust reporting and analytics capabilities that allow organizations to gain insights into their operations, identify areas for improvement, and make data-driven decisions.
A Complete List of Various ServiceNow Modules!
ServiceNow Modules that can help various organizations of different industries are as follows:
ServiceNow SecOps Module
The ServiceNow SecOps module is a part of the Security Operations offering, which helps organizations to manage and automate their security operations. This module provides a suite of tools to help organizations to identify, investigate, and respond to security incidents and threats.
With the ServiceNow SecOps module, organizations can improve the efficiency and effectiveness of their security operations, reduce their security risk, and improve their overall security posture.
Some of the key features of the ServiceNow SecOps module include the following:
Security Event Management
Collects, normalizes, and correlates security events from multiple sources to provide a single view of security events.
Threat Intelligence
Integrates threat intelligence feeds and enables organizations to analyze and prioritize threats based on their level of risk.
Security Incident Response
Provides a centralized platform to manage and track security incidents from detection to resolution.
Security Orchestration
Automates repetitive tasks, such as triaging and escalating incidents, to reduce time. It takes time to respond to security incidents.
ServiceNow ITBM Module
The ServiceNow ITBM (IT Business Management) module provides a set of tools and capabilities to manage IT financials, demand management, portfolio management, and resource management. It helps organizations to align their IT investments with business goals and to optimize their IT spending.
With the ServiceNow ITBM module, organizations can improve the visibility and transparency of their IT operations, optimize their IT spending, and ensure that their IT investments align with their business goals.
Some of the key features of the ServiceNow ITBM module include the following:
IT Financial Management
Provides tools to manage IT budgets, forecast IT costs, and allocate IT expenses.
Portfolio Management
Helps organizations evaluate, prioritize, and manage their IT portfolio of projects and services.
Demand Management
Enables organizations to prioritize and manage the demand for IT services and projects.
Resource Management
Provides tools to manage IT resources, including people, equipment, and skills.
ServiceNow ITSM Module
The ServiceNow ITSM module (IT Service Management) provides a set of tools and capabilities to manage and automate IT service desk operations. It helps organizations to streamline and improve their IT service management processes, resulting in increased efficiency and better customer satisfaction.
With the ServiceNow ITSM module, organizations can automate and standardize their IT service management processes, improve incident response times, reduce the number of recurring incidents, and improve overall IT service quality.
Some of the key features of the ServiceNow ITSM module include the following:
Incident Management
Provides a centralized platform to manage, track, and resolve IT incidents. It includes hardware and software issues, network outages, and service requests.
Change Management
Enables organizations to manage and approve IT services and systems changes. It reduces the risk of downtime and ensures compliance with IT policies and procedures.
Problem Management
Helps organizations to identify, analyze, and resolve the root cause of recurring IT incidents. It reduces the number of future incidents and improves service quality.
Configuration Management
Provides tools to manage and track the configuration of IT assets, including hardware, software, and services.
Service Catalog
Allows organizations to manage and publish a catalog of IT services and requests. It improves the user experience and reduces the workload of the IT service desk.
ServiceNow DevOps module
ServiceNow DevOps is a module that provides a suite of tools to help organizations manage and automate the development, deployment, and maintenance of applications and services. It is designed to help teams streamline and standardize the software development life cycle (SDLC) and improve collaboration between development, operations, and other IT teams.
The ServiceNow DevOps module is part of the broader ServiceNow platform, which provides a range of IT service management (ITSM) and digital workflow solutions for organizations, improving the overall efficiency and quality of software development and deployment.
Some of the key features of the ServiceNow DevOps module include the following:
Continuous integration and deployment
The DevOps module provides tools for automating applications and services’ build, test, and deployment processes. It allows teams to quickly and reliably release new software versions.
Source code management
ServiceNow DevOps integrates with popular source code management systems like Git and GitHub, providing a centralized repository for teams to manage their code and collaborate on projects.
Agile development
The DevOps module supports agile development methodologies, allowing teams to manage their work and track progress through customizable workflows, boards, and backlogs.
Release management
ServiceNow DevOps provides tools for managing the release process, including scheduling releases, tracking progress, and automating the deployment of new software versions.
DevOps Dashboards
The DevOps module provides real-time visibility into the performance of applications and services, enabling teams to identify and resolve issues more quickly.
ServiceNow ITOM Module
ServiceNow IT Operations Management (ITOM) is a module that provides a suite of tools to help organizations manage and monitor their IT infrastructure. It is designed to help IT teams proactively monitor and manage the health and performance of their IT systems, reduce downtime, and improve overall IT service delivery.
The ServiceNow ITOM module is part of the broader ServiceNow platform, which provides a range of IT service management (ITSM) and digital workflow solutions for organizations, improving the overall efficiency and quality of IT service delivery.
Some of the key features of the ServiceNow ITOM module include the following:
IT Infrastructure Monitoring
Provides real-time visibility into the performance and availability of IT systems, allowing IT teams to quickly identify and resolve issues.
Event Management
Automates the event management process, allowing IT teams to identify and respond to issues as they arise quickly.
Root Cause Analysis
Offer tools for analyzing the root cause of issues, helping IT teams resolve problems more quickly and prevent them from recurring.
Capacity Planning
Equips tools for monitoring and predicting the resource usage of IT systems, allowing IT teams to plan and allocate resources proactively.
ITOM Dashboards
Delivers real-time visibility into the performance and availability of IT systems, enabling IT teams to identify and respond to issues quickly.
ServiceNow ITAM Module
ServiceNow IT Asset Management (ITAM) is a module that provides a suite of tools to help organizations manage their IT assets. It is designed to help IT teams keep track of their IT assets, optimize asset utilization, and reduce costs.
The ServiceNow ITAM is a module that provides a range of IT service management (ITSM) and digital workflow solutions for organizations. Integrating ITAM into the broader ServiceNow platform allows IT teams to collaborate and share information more effectively, improving IT asset management’s overall efficiency and quality.
Some of the key features of the ServiceNow ITAM module include the following:
Asset Discovery
Provides tools for automatically discovering and tracking IT assets, including hardware, software, and licenses, allowing IT teams to have a complete and up-to-date inventory of their assets.
License Management
Offer tools for tracking and managing software licenses, including software usage and compliance, helping organizations ensure they are using the software within their license agreements.
Asset Retirement
Provides tools for retiring and disposing of IT assets, helping IT teams manage the end-of-life process for their assets.
IT Asset Dashboards
Provides real-time visibility into the utilization and performance of IT assets, allowing IT teams to optimize their asset utilization and reduce costs.
Asset Cost Management
Provides tools for tracking and managing the costs associated with IT assets, including hardware, software, and licenses.
ServiceNow IRM module
ServiceNow Information Risk Management (IRM) is a module that provides a suite of tools to help organizations manage and mitigate information risks. It is designed to help organizations assess, prioritize, and address information security risks, protect sensitive data, and comply with industry regulations and standards.
The ServiceNow IRM module is part of the broader ServiceNow platform, which provides a range of IT service management (ITSM) and digital workflow solutions for organizations. By integrating IRM into the broader ServiceNow platform, organizations can collaborate and share information more effectively, improving the overall efficiency and quality of information risk management.
Some of the key features of the ServiceNow IRM module include the following:
Risk Assessment
IRM provides tools for assessing and prioritizing information security risks, allowing organizations to focus their efforts on the most critical risks.
Compliance Management
ServiceNow IRM provides tools for tracking and ensuring compliance with industry regulations and standards, including data privacy laws like the GDPR and HIPAA.
Data Classification
The IRM module provides tools for classifying and labeling sensitive data, helping organizations protect and manage their most valuable data assets.
Vulnerability Management
IRM provides tools for identifying and mitigating vulnerabilities in systems and applications, helping organizations reduce the risk of data breaches.
IRM Dashboards
The IRM module provides real-time visibility into the performance and security of systems and applications, allowing organizations to identify and address risks quickly.
ServiceNow GRC Module
ServiceNow Governance, Risk, and Compliance (GRC) is a module within the ServiceNow platform that provides a suite of tools to help organizations manage their governance, risk, and compliance activities. It is designed to help organizations proactively identify and manage risks.
By integrating GRC into the broader ServiceNow platform, organizations can collaborate and share information more effectively, improving the overall efficiency and quality of governance, risk, and compliance activities.
Some of the key features of the ServiceNow GRC module include the following:
Policy and Compliance Management
GRC provides tools for defining, implementing, and monitoring policies and standards, allowing organizations to ensure compliance with regulations and industry standards.
Risk Management
ServiceNow GRC provides tools for assessing and managing risks, including identifying and mitigating potential risks and tracking risk mitigation activities.
Audit Management
The GRC module provides tools for planning, executing, and reporting on audits, allowing organizations to identify and address issues more effectively.
Compliance Dashboards
GRC provides real-time visibility into the performance and compliance of systems and processes, allowing organizations to identify and address compliance issues quickly.
Compliance Reports
ServiceNow GRC provides tools for generating reports on governance, risk, and compliance activities, helping organizations communicate the status of their compliance efforts to stakeholders.
HR Service Delivery
HR Service Delivery refers to the methods and processes organizations use to provide support and services to their employees regarding human resources-related matters. It aims to ensure that employees receive timely and accurate information, guidance, and assistance in a manner that is consistent and aligned with the overall goals and values of the organization.
So, ServiceNow HR Service Delivery provides a comprehensive, modern platform for HR teams to improve employee experiences, increase productivity, and streamline operations.
Some of the key features of the ServiceNow HR Service Delivery module include the following:
Case Management
Provides a centralized location for HR requests and inquiries, making it easier for HR teams to manage employee cases and respond to queries promptly.
Automation
Automates routine HR tasks such as onboarding, offboarding, and performance management, freeing up HR teams to focus on more strategic initiatives.
Employee Portal
Provides a single, intuitive interface for employees to access HR services and information, such as benefits, policies, and performance evaluations.
Analytics and Reporting
Provides HR teams with real-time analytics and reporting capabilities, allowing them to measure and optimize their HR operations.
How Can Aelum Consulting help with ServiceNow?
Aelum Consulting is the Premier ServiceNow Partner that specializes in helping organizations implement and optimize ServiceNow, a leading cloud-based platform for digital workflow automation. We can help organizations in various ways with ServiceNow, including:
- Implementation: We can help organizations with the implementation of ServiceNow. It includes the setup and configuration of the platform, the integration of existing systems and data, and the platform’s customization to meet specific business requirements.
- Optimization: Our teams of ServiceNow experts can help organizations optimize their ServiceNow Modules Implementations. It includes optimizing workflows, processes, and forms to ensure maximum efficiency and effectiveness in the services.
- Training and support: We can provide training and support to help organizations make the most of their ServiceNow implementation. It includes training on using the platform, best practices for configuration and optimization, and ongoing technical support.
- Strategy and planning: We can help organizations develop a comprehensive strategy and plan for their ServiceNow implementation. It includes identifying key business drivers, developing a roadmap for implementation, and establishing key performance indicators (KPIs) to measure the success of the implementation.
By collaborating with Aelum Consulting, organizations can benefit from the expertise and experience of ServiceNow specialists and ensure the success of their ServiceNow implementation. We can help organizations maximize the benefits of ServiceNow, including improved efficiency, increased productivity, and enhanced collaboration and communication.
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