Aelum participated in ServiceNow Sales Kickoff and Partner Kickoff 2026 (SKO | PKO 26) alongside ServiceNow leaders and partners from across the ecosystem. The focus this year was clear: AI must deliver real outcomes, at speed, and at scale.
SKO | PKO 2026 reinforced a shared operating model that is AI-led, customer-focused, and partner-powered, with partners playing a central role in helping customers move from experimentation to execution.
Moving from AI ideas to real outcomes
Throughout the event, ServiceNow emphasized that AI creates value only when it is used in everyday work. Success depends on adoption, speed to value, and measurable results.
This approach closely matches how Aelum works with customers. We focus on simplifying operations, modernizing workflows, and embedding AI into real use cases across IT, employee experience, customer operations, and industry solutions.
Autonomous workflows across the enterprise
A key theme at SKO | PKO 2026 was the shift toward autonomous workflows. ServiceNow outlined how its AI Platform supports self-directed workflows across IT, CRM, Risk and Security, Employee Experience, and Application Development.
With capabilities such as Workflow Data Fabric, AI agents, enterprise search, and built-in governance through the AI Control Tower, organizations can connect data, automate decisions, and take action across systems and teams.
For Aelum, this reinforces a simple idea: AI should help people work better. When data, AI, workflows, and security come together on one platform, organizations see faster resolution times, lower risk, and more time returned to employees.
Priorities for 2026
ServiceNow outlined three priorities that will guide partners and customers in 2026:
- Modernize how we win by simplifying go-to-market and delivery so teams can move faster
- Make AI real by focusing on adoption and measurable outcomes
- Lock it in by turning strategy into consistent execution in the field
These priorities set a clear expectation for partners to lead with value and stay accountable for customer outcomes beyond the initial go-live.
Stronger partner execution
SKO | PKO 2026 also introduced updates to partner programs, incentives, and tools designed to make execution simpler and faster. These changes support partners across the full lifecycle, from building solutions to delivering and expanding customer value.
The emphasis on AI-driven workflows, governed execution, and industry expertise highlights the role partners play in helping customers adopt AI with confidence.
Consulting with clarity
As organizations move toward AI-enabled operations, they are looking for clear guidance. Customers want proven use cases, practical solutions, and partners who can help them move forward with confidence.
Aelum enters 2026 with a continued focus on consulting with clarity before transforming. We help organizations put AI into everyday workflows, scale it responsibly, and deliver results that matter.
Looking ahead
SKO | PKO 2026 set a clear direction for the year ahead. AI is becoming a core part of how work gets done, and success will come from turning plans into action.
Aelum looks forward to working closely with ServiceNow and the partner ecosystem to help customers put AI to work for people and achieve meaningful business outcomes in 2026 and beyond.
Talk to us about how you can modernize operations with AI-led workflows.