Leverage Built-In AI To Simplify, Automate, And Accelerate Complex Change  activities & Workflows With ServiceNow Change Management!

Change Management

ServiceNow Change Management is a new-age solution enabling organizations to manage, track and approve IT systems and process changes. It provides a centralized platform for managing change requests, approval workflows, and change implementation. Change management aims to use a controlled and efficient manner to ensure changes, reducing the risk of incidents and ensuring business continuity.

Change Management Features

Multimodal change

It will become easier for change managers to customize changes in activities and flows to specific cases.

Change success score

Automate approvals for low-risk changes using a numeric score and evaluate the success probability.

Change approval policies

Change teams can use individual change conditions to get help with balance velocity, stability, & compliance.

Risk intelligence

Make data-driven risk predictions using machine learning similarities algorithms and classification.

ServiceNow Change Management Process

Change Initiation
An individual or team initiates a change request and submits it to the IT systems or processes.
The change management team evaluates the change request to assess the impact, risk, and feasibility.
Reviewed & approved by the relevant stakeholders, including the change management team and senior management.
Scheduled for implementation, considering the change window or any other constraints.
Implemented, and the IT systems or processes are updated to reflect the change.
Tested and verified to ensure that it has been implemented successfully and that there are no adverse impacts on the IT systems or processes.
The change request is closed, and the relevant parties are notified of the outcome.
The complete process is reviewed to identify any areas for improvement and ensure that it remains effective and efficient.

Change Management Benefits

Improved visibility

Provides a centralized platform to track and manage change requests, improving visibility into change activities.

Streamlined processes

Automates change request workflows and approval processes, reducing manual effort and increasing efficiency.

Increased collaboration

Facilitates collaboration between IT teams, ensuring that changes are communicated and executed appropriately.

Risk Reduction

Helps reduce the risk of incidents by ensuring changes in a controlled and approved manner.

Better Compliance

Supports compliance with IT service management (ITSM) and regulatory standards by providing a structured approach to change management.

Enhanced Report & Analytics

Enables organizations to generate reports and gain insights into change activities, helping identify trends and improvement areas.

Improved decision-making

Provides stakeholders with the information they need to make informed decisions about changes, leading to better outcomes.

Increased agility

Enables making changes more quickly and efficiently, responding more rapidly to changing business needs and staying ahead of the competition.

How Can Aelum Consulting Help with ServiceNow Change Management?

Aelum Consulting is a well-known Premier ServiceNow Partner with a team of professional and experienced experts. We can help with ServiceNow change management in several ways, including:

Process optimization

We can help optimize ServiceNow change management processes to ensure they are efficient, streamlined, and effective.


We can help implement ServiceNow change management, providing guidance and support with every step of the way.

Training and education

We can provide training and education to ensure that ServiceNow change management is fully understood and effectively utilized by the relevant stakeholders.


We can integrate ServiceNow change management with other IT systems and processes to ensure it is integrated seamlessly into the overall IT landscape.

Configuration and customization

We can help configure and customize ServiceNow change management to meet the precise needs of an organization.

Change Management Best Practices

Develop a clear vision and strategy

Before embarking on any change initiative, you must clearly understand what you want to achieve and how you plan to get there. It involves developing a vision and strategy that outlines the change’s goals, objectives, and desired outcomes.

Engage stakeholders

Stakeholder engagement is critical to the success of any change initiative. It’s essential to involve all relevant stakeholders in the change process, including employees, customers, suppliers, and partners. It helps build buy-in and support for the change and ensures everyone is aligned around the vision and strategy.

Communicate effectively

Stakeholder engagement is critical to the success of any change initiative. It’s essential to involve all relevant stakeholders in the change process, including employees, customers, suppliers, and partners. It helps build buy-in and support for the change and ensures everyone is aligned around the vision and strategy.

Plan and execute effectively

Change initiatives require careful planning and execution. It involves developing a detailed project plan, identifying and mitigating risks, and allocating resources effectively. Monitoring progress closely and adjusting the plan to ensure the change is implemented successfully is essential.

Build capability and capacity

Change initiatives often require new skills, knowledge, and capabilities. It’s essential to provide employees with training and development opportunities to ensure they have the skills and knowledge needed to support the change. It also helps to build capacity for future change initiatives.

Monitor and evaluate

Change initiatives should be monitored and evaluated to ensure they are achieving the desired outcomes. It involves measuring progress against key performance indicators (KPIs), gathering stakeholder feedback, and making adjustments to ensure the change is sustainable and delivers long-term benefits.

Frequently Asked Questions

Change management is essential because changes to an organization’s systems and processes can significantly impact its operations and bottom line. It helps ensure that changes are made in a controlled and predictable manner. Also, it can be helpful in reducing the risk of disruption and improving the chances of success.

The steps involved in Change Management typically are as follows: 

  • Identifying the need for change, 
  • Assessing the impact of change, 
  • Planning and scheduling the change, 
  • Communicating the change, 
  • Implementing the change, and 
  • Evaluating the results.

Change Management is typically a cross-functional effort, with responsibilities shared between various teams, including IT, operations, business, and management. The specific roles and responsibilities will vary depending on the size and complexity of the organization.

Change Management can integrate with other processes, such as Release Management and Deployment Management. It can be helpful in ensuring that changes are made in a consistent and controlled manner. Release Management and Deployment Management provide specific tools and techniques for managing and delivering software releases. On the other hand, Change Management provides a framework for managing and controlling changes to the organization as a whole.

Some best practices for Change Management are as follows: 

  • Having a clear change management process in place, 
  • Involving all relevant stakeholders in the change process, 
  • Providing clear and timely communication about changes, 
  • Performing a risk assessment for each change, and 
  • Monitoring and evaluating the results of changes continuously.
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