Why Enterprises Trust ServiceNow Workflow Data Fabric

Imagine ordering a laptop online, where you receive the order confirmation by email, shipping updates via SMS, the return policy on the company’s website, and the support team provides warranty details through chat. I would personally get annoyed by this. What would be better is a single app that shows order status, delivery time, return options, and support chat all in one place.

And just like that, you unified scattered information for a better user experience in one place. That’s similar to what a smart Workflow Data Fabric does in the business world.

Enterprises often face data silos, slow integrations, lack of visibility, and security risks, when trying to gather information. That’s where ServiceNow Workflow Data Fabric comes in. It enables the easy exchange of information across teams within an organization by putting AI to work with data and analytics.

What is ServiceNow Workflow Data Fabric?

ServiceNow Workflow Data Fabric is a platform that helps enterprises connect workflows, systems, and siloed data. It links the software systems used by each department.

Gartner predicts that by 2026, organizations will abandon 60% of AI projects that are not supported by AI-ready data. With the data fabric technology, AI agents can access enterprise data in real-time. It enables companies to achieve business transformation without bottlenecks, bringing data, AI, and workflows together on a single AI platform, thereby reducing the Total Cost of Ownership (TCO) by 70%.

So, in simple terms, you get a single view of real-time data from multiple systems, without having the need to duplicate or move the data. Workflow data fabric provides your enterprise with seamless connectivity and continuous improvement.

How Do Enterprises Benefit from ServiceNow Workflow Data Fabric?

AI-driven automation, combined with secure and real-time data from other systems, makes Data Fabric Technology a requisite for efficient workflow management. Some major key benefits that make ServiceNow Workflow Data Fabric a choice for rising enterprises are discussed below:

1. Continuous Improvement: Improve your operations to become faster, smoother, and smarter with a visual map of workflows, identify inefficiencies, and resolve them through automation. Process Mining enables you to monitor KPIs and ROI using Platform Analytics and Automation Center. This facilitates continuous performance enhancements across ServiceNow and third-party systems.
2. Faster Enterprise-Wide Integration: Integrate and automate different systems across the organization, up to 6 times faster.
3. Lower TCO: Using a unified platform to manage workflows allows enterprises to reduce their Total Cost of Ownership (TCO) by up to 70%.
4. Seamless Connectivity: Connect data smoothly with ServiceNow, an AI-powered platform, providing prebuilt integrations, data streaming, and zero-copy partnerships.

Primary Features of ServiceNow Workflow Data Fabric

1. Integration Hub

• With 200+ spokes and custom options (via Now Assist, Spoke Generator, and Action Designer), businesses can reduce ServiceNow Integration TCO.
• Implement integrations 3 times faster and monitor the performance of your integrations using the ‘Usage Dashboard’.

2. Smart Automation Tools

• Conversational Spokes, RPA Bots, and Playbooks can be automatically generated using GenAI, OpenAPI, and Postman specs, API docs, and process diagrams.
• What does this mean? Even non-developers can easily build smart automations that work across various platforms.

3. Stream Connect

• Work with real-time data streams, especially from tools like Apache Kafka.
• The Kafka Message Flow Trigger determines what happens to each data piece as it flows in. Filter messages before they initiate actions in ServiceNow.

4. External Content Connectors & Document Intelligence

• Businesses can securely connect to external sources like SharePoint, Google Drive, Confluence, and more.
• Automatically extract and organize information from documents, allowing faster processing in operations.

5. Boomi API Management

• Manage and monitor all APIs that the business uses, both inside ServiceNow and from external systems.
• It filters out the unsecured API and ensures that only secured data is being used, resulting in stronger data governance across the organization.

Understanding the Working Process of Workflow Data Fabric

STEP 1	Connect Data from Anywhere	ServiceNow Data Fabric connects all types of data, including structured, unstructured, and streaming data, across internal and external systems. This eliminates the need to transfer, duplicate, or customize data.
STEP 2	Contextualization	Next, ServiceNow contextualizes, enriches, and aligns data with workflows. This results in faster, compliant workflows and more accurate issue resolution as AI agents become more context aware.
STEP 3	Perform Action	It’s finally time to take action. In this step, you can deploy AI agents throughout your enterprise, automate complex processes, and gain more value from the tools you already have.
STEP 4	Govern Your Data	Establish the necessary rules, access controls, and policies to keep the data secure and compliant. This enables teams and AI to operate safely on data.

ServiceNow Certified Data Platforms

Why rely on traditional methods of data management when you can connect with trusted data partners to integrate systems securely, receiving real-time access to data for AI and automation. Given are the certified data platform partners that integrate with ServiceNow:

• Snowflake
• Databricks
• Teradata
• AWS
• Google Cloud

This Is What Working Smarter Looks Like. Backed by Aelum

Data silos limits AI model accuracy, which restricts the overall growth of the enterprise. In this data-driven world, customers crave companies willing to undergo digital transformation that makes their workflow smarter.

If you’re ready to adopt a smarter workflow, the technology and support you need are already within your reach. Whether you’re integrating disconnected systems or expanding AI across your business, the right partner makes all the difference.

Aelum has been a quiet force behind enterprises building smarter systems, like ServiceNow Workflow Data Fabric. Now it’s your turn. Simplify complexity, securely govern data, and implement scalable solutions faster. Contact our ServiceNow experts today.

Frequently Asked Questions (FAQs)

1. What is data fabric?

Data fabric is a unified architecture that allows enterprises to connect, access, and govern data across multiple systems.

2. Why did ServiceNow launch ServiceNow Workflow Data Fabric?

ServiceNow launched ServiceNow Workflow Data Fabric to answer the common problem of growing enterprises: ‘data is everywhere, but hard to use. ServiceNow brings all data to one platform.