Customer Service Management

  • June 15, 2022
  • Aelum Consulting

ServiceNow ITSM Vs CSM: Finding the Right Balance for Modern Enterprises

Most buying guides will tell you ITSM supports internal IT and CSM handles customer service, technically true, but not helpful when you’re deciding where your next quarter’s budget should go. […]

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  • March 28, 2022
  • Aelum Consulting

The Road to Transforming the Customer Service Experience

For firms seeking to digitally change their businesses, the top priority is providing an amazing customer service experience that wins the hearts and minds of customers. Businesses are feeling the […]

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  • February 15, 2022
  • Aelum Consulting

ServiceNow Adoption in the customer service management industry

  When we are providing a service to the client then it is really important that we also value their individual customer experience. It would be better if we focus […]

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