Aelum Consulting proudly participated in Knowledge 2025, ServiceNow’s flagship global event held this year in Las Vegas on May 6-8, 2025 showcasing cutting-edge AI and workflow innovations designed to accelerate enterprise transformation. The event was a vibrant hub for ServiceNow partners, customers, and industry leaders to explore the latest advancements in AI Agents, CRM and AI-powered business transformation shaping the future of work. Representing Aelum Consulting, Komal Gupta (Founder & CEO) and Trishala Shastri (Co-founder & CGO) actively engaged in inspiring conversations, shared insights with peers, and delved into breakthrough solutions driving business value across sectors.
ServiceNow Knowledge 2025: Highlights at a Glance
With over 25,000 attendees onsite and millions more online, Knowledge 2025 spotlighted AI-powered solutions that are redefining how businesses operate—and Aelum was at the forefront, soaking in insights and connecting with ServiceNow’s evolving ecosystem.
1. “Now Is Our Time”: Bill McDermott Sets the Stage for a New Era of Enterprise AI
The event kicked off with a powerful keynote from ServiceNow CEO Bill McDermott, who called AI “civilization’s greatest opportunity,” highlighting its potential to surpass even the internet’s transformational impact. Day 1 spotlighted the unveiling of the reimagined ServiceNow AI Platform, featuring the new AI Engagement Layer designed to unify intelligence, data, and workflows for enterprise-wide AI implementation. Aelum leaders engaged deeply with sessions on AI Control Tower — a centralized hub for managing and governing AI initiatives — and explored how this innovation will help customers like ours achieve measurable ROI and operational excellence.
2. From AI Agents, AI Control Tower to AI Agent Fabric: ServiceNow’s Full-Stack AI Innovation Takes Center Stage
Then focus shifted to interoperability and security. Highlights included the introduction of AI Agent Fabric, a groundbreaking communication framework enabling AI agents from multiple vendors to collaborate seamlessly. Aelum’s team was excited to see ServiceNow’s strong partnership expansions, including the new bi-directional integration with AWS for real-time data analytics and automated workflow orchestration. Additionally, advancements in enterprise security were showcased through autonomous AI Agents for risk management and digital operations resilience, reinforcing ServiceNow’s commitment to helping organizations stay ahead of evolving threats.
3. Modern Business Requires Next-gen CRM and all new ServiceNow University-Mind Blown
The final day emphasized people empowerment and IT transformation. ServiceNow University’s new AI-powered learning platform was revealed, designed to personalize upskilling and drive continuous workforce development. Aelum leadership also explored the next-generation AI-powered CRM platform, which promises to transform customer engagement through intelligent, conversational AI agents. The event closed with bold visions for autonomous IT—leveraging AI to proactively resolve issues and ensure zero downtime—showcasing innovations that will enable our clients to operate smarter and faster than ever before.
“AI is more than just a tool for transformation, and ServiceNow has proved it yet again at Knowledge 2025. The power ServiceNow AI has brought through these innovations will completely reimagine how enterprises approach business transformation. Experiencing extraordinary success, Aelum is ready to hop on—whether it’s the AI Agent way or the next-gen CRM way.” – Komal Gupta, Founder & CEO
“The elevating innovation at Knowledge 2025 marked another era of enterprise transformation with ServiceNow, all powered up with AI. It’s not just about AI alone, but the speed, data, models, and workflows—all unified on a single platform—driving innovation like never before.” – Trishala Shastri, Co-Founder & CGO
Evolve Every Experience with Aelum and AI-Powered ServiceNow
As AI continues to redefine the enterprise transformation, as a ServiceNow Premier Partner Aelum is uniquely positioned to leverage the capabilities of AI experts and their unique ideas of innovations to deliver smarter, faster, and more scalable solutions. We remain committed to integrating these groundbreaking AI stack into our offerings—enabling our clients to stay competitive, agile, and ahead of the curve in this new era of AI-driven business.
Let’s build smarter AI experiences together—with Aelum and ServiceNow