We connect clients, front-line agents, middle and back-office staff on a single ServiceNow platform with ServiceNow Customer Workflows using digital processes to scale customer operations.
Customer Service Transformation
To fulfill today’s consumer expectations and provide an excellent service experience, you must examine all of the people, processes, and tools involved within your organization. Smart SeviceNow Customer workflows must be implemented.
It connects your front office to your middle and back offices, as well as your field personnel service groups.
Enhancing Agent Interactions
Customers like being able to swiftly fix difficulties utilizing self-service tools, however the issue is more complicated, and live agents are the empowered individuals who receive cases automatically.
They’ve been assigned to them since they’re well-trained and have the ability to deal with problems before they arise.
Seamless customer experiences
Utilize the curated finest content for problem-solving. ServiceNow Customer Workflows service necessitates the use of knowledge management. It is, for one thing, a cornerstone of customer self-service. When working with live customers, it helps agents in providing quick solutions.
Improve field service efficiency
Organize and manage location-based work in a safe and effective manner. Schedule the proper people and equipment to accomplish work on the first visit, and fix problems with real-time IoT data before they become a problem.
Our Range of products to empower ServiceNow Customer Workflows
Field Service Management
ServiceNow Field Service Management harnesses the potential of a single platform to gather data from all corners of the company. By providing field service from a centralized location, you can:
- Work orders can be generated and handled in real-time from customer support cases. Agents and technicians can see anything in real-time.
- Businesses may handle routine preventative maintenance on their products, services, or infrastructure. infrastructure support to decrease downtime and difficulties.
- Technicians can benefit from a rich mobile experience that includes online and offline support. enhance technician productivity while speeding up service delivery.
Customer Service Management
ServiceNow Customer Service Management improves customer engagement and service operations, by integrating front, middle, and back offices together, proactively addressing issues, and promptly answering typical requests.
We use ServiceNow Customer Workflows, which goes beyond traditional solutions to give you the best digital workflows you need, to increase capacity through automated self-service, structure robust operations, and manage location-based work quickly and safely. As a consequence, you can be confident that you will be able to respond quickly to keep your customers happy and your business running smoothly today and tomorrow.
Our Specialities
Why Choose Aelum
Our expertise allows your business to streamline workflow, and increase productivity. We Believe in providing the best services to our customers with maximum efficiency.
Customer Satisfaction
Cost Optimisation
Assured Commitment
Finest Quality
Skilled Experts
Our Clients
