Industry
Appliances & Electronics Manufacturing
Services
Implementation & Consultation
Solution
GRC
Region
USA
The company partnered with Aelum to modernize its GRC operations, automate compliance workflows, and gain complete visibility into enterprise risk and regulatory activities.
The Company: A Global Manufacturer
Headquartered in the U.S., this global appliance and electronics manufacturer has established itself as a leader in delivering innovative, high-performance products for both consumer and industrial markets. Employing over 10,000 people worldwide, the company combines advanced engineering, smart technology integration, and sustainable manufacturing practices to consistently set industry benchmarks.
With a global footprint spanning multiple countries, it leverages cross-regional expertise to deliver scalable solutions, meet diverse market requirements, and maintain rapid responsiveness to evolving consumer needs. Its unique blend of technological innovation, operational excellence, and sustainability commitment positions the company as a trusted partner in shaping the future of smart appliances and electronics globally.
The Challenge
Silos, complexity, and manual work held back effective risk management.
The organization’s GRC landscape was fragmented, regulations kept shifting, risks were hidden in silos, and assessments took far too long. Here’s a quick look at what was holding the business back:
- Frequent Regulatory Changes & Fragmented Controls: The organization faced constantly evolving regulatory requirements, while compliance controls were complex and scattered across multiple lines of defence.
- Limited Visibility into Compliance & Risk: Risk management was fragmented across customer contracts and vendor relationships, creating silos and blind spots, and making it difficult to get a holistic view of the enterprise risk posture.
- Manual, Resource-Intensive Processes: Assessments were slow and labour-intensive due to reliance on manual processes, delaying compliance attestations and regulatory evaluations.
The Goal
The organization aimed to modernize its GRC operations by automating compliance workflows, consolidating fragmented risk management processes, and enhancing the system’s capacity to handle high data volumes. Its focus was on speed, efficiency, and complete oversight, enabling faster control attestations, increased automation, and end-to-end management of governance, risk, and compliance activities.
The Solutions
By moving to a consolidated GRC platform, the business gained the structure, automation, and visibility required to keep pace with evolving regulations.
- Centralized Support Portal: IT support was consolidated into a single ServiceNow portal across Asia. Employees could now log tickets, access FAQs, and track live status updates in one place, eliminating dependency on phone calls and fragmented communication.
- Automated Case Management: ServiceNow’s automated routing ensured that cases were intelligently assigned to the right agents, reducing manual intervention and speeding up resolution times. Standardized workflows brought consistency to case handling, improving efficiency across the IT team.
- Empowered Self-Service: With a repository of over 400 knowledge articles, users were able to resolve common issues independently through self-service. This reduced repetitive requests, lowered the burden on IT staff, and improved user experience with faster access to solutions.
ServiceNow Tech Stack used:
The company partnered with Aelum to implement ServiceNow GRC (Governance, Risk, Compliance) enabling stronger risk mitigation, streamlined compliance operations, and greater enterprise resilience.
The Outcomes
Modernize GRC by streamlining risks, speeding compliance, & improving efficiency.
- Complete and Real-time Risk Visibility: Centralized dashboards provided a complete view of risks spanning customer, vendor, and enterprise ecosystems, allowing fast identification, assessment, and mitigate threats faster.
- Accelerated Control Attestations and Audits: Automation and standardized controls reduced control attestation time, enabling faster audit cycles and compliance reporting.
- Strengthened Governance and Business Resilience: With all GRC activities now managed digitally, the company achieved end-to-end oversight and consistency. This transformation improved compliance accuracy and strengthened enterprise resilience.