Industry
Life Sciences
Services
Implementation & Consultation
Solution
OTM, ITOM, GRC, FSM, ITAM
Region
India
The biopharma leader teamed up with Aelum Consulting to automate environmental monitoring, ensure compliance, and eliminate manual inefficiencies, achieving real-time visibility, faster response, and audit readiness at scale.
The Company: Leading Indian Biopharma Company
A leading Indian biopharma company has been a pioneer in making advanced, affordable healthcare accessible across the globe. With a strong focus on biologics, vaccines, and complex generics, it operates in over 50 countries and serves critical therapeutic areas such as oncology, diabetes, and infectious diseases. Backed by a workforce of 5,000+ professionals, the company combines cutting-edge R&D with world-class manufacturing to deliver high-quality, life-saving treatments. Its strategic partnerships with global health bodies and governments further its mission to address pressing healthcare challenges. Through innovation, sustainability, and patient-first values, it continues to play a pivotal role in shaping the future of healthcare both in India and worldwide.
The Challenge
Siloed systems and manual monitoring increased compliance risk and delayed issue detection.
The biopharma leader operated with disjointed systems across warehouses, cleanrooms, and cold storage facilities, making it increasingly difficult to monitor and manage these critical environments. The lack of integration hindered their ability to standardize controls, scale operations efficiently, and ensure end-to-end traceability ultimately putting both regulatory compliance and consumer trust at risk.
- Manual tracking of environmental conditions like temperature, humidity, and equipment performance led to inefficient monitoring and data gaps.
- Risk of non-compliance with stringent GMP (Good Manufacturing Practice) and GDP (Good Distribution Practice) regulations due to inconsistent and error-prone manual processes.
- Potential product degradation and loss, especially in temperature-sensitive biologics, due to delayed anomaly detection in storage and production environments.
- Operational inefficiencies in maintaining logs, audit trails, and compliance records required for regulatory inspections.
- Increased risk of regulatory penalties and reputational damage due to lapses in environmental control and documentation accuracy.
The Goal
Achieve scalable, compliant, and connected operations across all critical environments
The biopharma leader needed to implement a scalable, unified platform that standardizes monitoring processes, integrates facility operations, and enables predictive risk management to support global expansion and sustained regulatory readiness.
The Solutions
Faced with fragmented systems, manual oversight, and rising regulatory scrutiny, the biopharma leader partnered with Aelum Consulting to modernize operations using the ServiceNow platform. Leveraging deep expertise in life sciences operations and digital transformation, Aelum delivered a unified solution that centralized monitoring, automated workflows, and enabled real-time, data-driven decision-making across warehouses, cleanrooms, and cold storage facilities.
- Operational Technology Management (OTM): Enabled real-time tracking of sensors, HVAC systems, and storage conditions with automated alerts to proactively detect and resolve issues.
- IT Operations Management (ITOM): Ensured reliable infrastructure performance through continuous monitoring, event correlation, and service assurance.
- Governance, Risk, and Compliance (GRC): Automated compliance workflows and risk management to support GMP and GDP requirements.
- Field Service Management (FSM): Streamlined facility maintenance, work order execution, and service coordination across sites.
- IT Asset Management (ITAM): Improved asset visibility and lifecycle management across facilities and critical infrastructure.
Together, these capabilities reduced manual effort, improved operational efficiency, strengthened compliance, and safeguarded product quality across the production and storage lifecycle.
ServiceNow Tech Stack used:
Operational Technology Management (OTM), IT Operations Management (ITOM), Governance, Risk, and Compliance (GRC), Field Service Management (FSM), and IT Asset Management (ITAM)
The Outcomes
Digitized operations improved compliance, efficiency, visibility, and product quality enterprise-wide.
The biopharma organization transformed its operations by digitizing monitoring and management of critical environments. By implementing ServiceNow OTM and a suite of integrated operations, compliance, and asset management solutions, it addressed key inefficiencies and compliance risks, enabling the company to:
- Enhanced Regulatory Compliance: Automated, real-time monitoring ensured continuous adherence to GMP and GDP standards, reducing the risk of non-compliance, audit failures, and regulatory penalties.
- Improved Operational Efficiency: Centralized control and automated alerts minimized manual efforts and human error, streamlining environmental monitoring across all critical facilities.
- Secured Product Quality: Continuous tracking with instant deviation alerts helped maintain product integrity and safety, reducing the risk of spoilage and production setbacks.
- Centralized Visibility and Control: A single, unified platform provided complete oversight of environmental data across warehouses, cleanrooms, and cold storage, enabling faster, data-driven decisions.
- Scalability and Future Readiness: With standardized processes and integrated operational technology, the company is well-positioned to scale and maintain compliance across global operations
This transformation not only ensured product quality and regulatory adherence but also positioned the biopharma leader for long-term operational resilience and growth.