Insights and Update
A collection of our thoughts, ideas, and industry insights and honest advice to navigate the
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Latest blog posts
- Mukesh Matoria
Your ServiceNow portal is live, integrated, and running exactly as designed. So why are employees
4 MIN READ
- Mukesh Matoria
A portal can be live, stable, and still failing. That's the uncomfortable bit. Most ServiceNow
7 MIN READ
- Mukesh Matoria
A few years ago, a two-day loan approval was considered fast. Today, customers expect approvals
8 MIN READ
- Mukesh Matoria
Somewhere right now, an insurer is quoting a policy in under 60 seconds. Another is
7 MIN READ
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- Mukesh Matoria
CPQ software is a $3B market but choosing the wrong platform costs far more than
9 MIN READ
- Mukesh Matoria
When you order a customized car, you pick the model, engine, colour, and add-ons, and
16 MIN READ
- Mukesh Matoria
The bar for industrial customer experience has quietly but decisively shifted. Today’s customers expect instant
7 MIN READ
- Mukesh Matoria
For years, Salesforce CPQ (originally SteelBrick) was the backbone of quoting for thousands of companies.
13 MIN READ
- Mukesh Matoria
ServiceNow Knowledge has always been the stage where enterprise technology takes its next big leap.
11 MIN READ
- Mukesh Matoria
You and I, we both know the feeling. We need something simple. A software license.
10 MIN READ