UX Transformation
ServiceNow
People Want To Use
We design the screens, workflows, mobile apps, chat experiences, and workspaces your people use every day, making ServiceNow easier to learn, navigate, and adapt
Trusted by 1300+ global brands
The Real Cost
Why ServiceNow Rollouts Stall at 60–70% Adoption
- High friction increases task abandonment.
- Information overload reduces productivity.
- Delayed "Aha!" moment lowers 'engagement.
- High upfront effort discourages participation.
- Hidden navigation delays task completion.
What Low Adoption Looks Like
What We Design Toward
User-Friendly
Experiences that are simple to learn and easy to navigate.
Human-Centered
Workflows that follow how people already work.
Employee-Centric
Self-service that employees prefer to use.
Effortless Journeys
Clear journeys with fewer clicks and less confusion.
Proven Results
Higher adoption and better business outcomes over time
How We Work
Support at Every Stage
of Your ServiceNow Journey
Whether you’re improving an existing portal or creating a new experience, we provide the right level of support for your team.
Experience Hub Studio
Ready-to-use design systems and components that help you build faster while maintaining consistency.
- ServiceNow design systems
- Employee Center widgets
- Brand guidelines
- Icons and theme libraries
Experience & ESC Consulting
We assess your current experience, identify opportunities for improvement, and create a practical roadmap.
- UX reviews
- Experience assessments
- Journey mapping
- Information architecture
- Portal strategy
- Governance planning
- Portal to Employee Center migrations
- Workspace strategy
End-to-End Experience Design
From research to implementation, we design and build experiences that are simple, useful, and ready for everyday work.
- UX and UI design
- Prototypes
- Employee Center implementation
- AI-assisted design
- UI Builder development
- Testing and launch support
Pick the depth that fits where you are today. Every tier draws on the same design and ServiceNow expertise.
Advisory
Understand what’s working, what’s creating friction, and what should be improved before making larger investments.
Accelerators
Use our design systems and reusable components to speed up delivery while maintaining consistency.
Design & Build
We manage the complete experience, from research and design through implementation and launch.
Optimization
Improve existing ServiceNow experience with continuous enhancements based on user behavior and business needs.
ServiceNow Experience Beyond Go-Live
Most UX projects end at delivery. Ours begin there.
Step 1
Plan
Step 2
Structure
Step 3
Build
Listen & Simplify
Study your users, business goals, and existing ServiceNow experience to understand where people struggle and why.
Create & Deliver
Bring the designs to life using native ServiceNow capabilities, ensuring every experience is scalable and production-ready.
Measure
Monitor adoption, refine experiences based on user behaviour, and continuously optimize for better engagement and business outcomes.
How We Work
Redefining Customer
and Employee Engagement
Meet your real goals, promote desired user behavior across existing business applications, making everyday interactions more engaging for employees and customers alike. Gamification helps people with a sense of significance, achievement, ownership, availability, and volatility among users.
Service Portal
Employee Center
Now Mobile
UI Builder
Our Work
The Art Behind Wow Feeling
Who Benefits from Better ServiceNow Experiences
Whether you’re improving an existing portal or creating a new experience, we provide the right level of support for your team.
Employees
Complete requests faster through simple, intuitive self-service portals.
Managers
Get better visibility into requests, approvals, and team activities.
Support Agents
Spend less time answering repetitive questions and more time solving Issues.
HR Teams
Deliver onboarding and employee services through guided digital journeys.
IT Service Teams
Reduce ticket volumes with better self-service experiences.
Customers and Partners
Access services through portals that are easy to understand and use.
Reasons to Choose
Our Design Studio Services
Raised in the ServiceNow Ecosystem
In ServiceNow ecosystem from past ten
years
GenAI + Experience Design
We use AI to accelerate design and prototyping, so you get a faster build without a slower review cycle.
Worth The Money
We help you generate ROI in adoption, ticket deflection, and time saved, the outcomes that justify the spend.
Team You will Love Working with
Innovation Strategists, UX designers, UX Developers, and ServiceNow experts who collaborate throughout.
Not sure where to begin?
Start with a UX Audit or hit the ground running with our pre-built Experience Hub kits. Either way, we’ve got you.
Frequently Asked Questions
How long does a UX transformation typically take?
How long does a UX transformation typically take? The timeline depends on the scope of your project. A UX audit or experience assessment can usually be completed within a few weeks, while a complete redesign of ServiceNow portals, Employee Center, or workspaces may take several weeks to a few months. We begin by understanding your goals and recommend a phased approach that delivers value quickly without disrupting day-to-day operations.
What if we're using ServiceNow? Can you redesign our portal without breaking functionality?
What if we're using ServiceNow? Can you redesign our portal without breaking functionality? Yes. Our team specializes in designing experiences specifically for ServiceNow. We work with native capabilities such as Employee Center, UI Builder, Workspaces, and Service Portal to improve usability while preserving your existing workflows, integrations, and business logic. The result is a better user experience without compromising platform functionality.
How do you measure if the redesign actually worked?
How do you measure if the redesign actually worked? Success is measured using both user and business outcomes. We track metrics such as user adoption, task completion rates, self-service usage, ticket deflection, time to complete common tasks, user satisfaction, and overall engagement. These insights help us continuously refine the experience after launch.
Will the new design work on mobile and different browsers?
Will the new design work on mobile and different browsers? Yes. Every experience we design is responsive and optimized for desktops, tablets, and mobile devices. We also validate compatibility across major browsers to ensure users enjoy a consistent experience regardless of how they access ServiceNow.
Do you What happens if our team needs training on the new interface? provide 24/7 ServiceNow managed services?
Do you What happens if our team needs training on the new interface? provide 24/7 ServiceNow managed services? We provide onboarding support and knowledge transfer to help your teams adapt quickly. This can include walkthrough sessions, user guides, administrator training, and best practices for managing and evolving the experience after launch, ensuring your teams feel confident using the new interface.
How much will this cost? Can you provide a budget estimate?
How much will this cost? Can you provide a budget estimate? Yes. Every organization has different goals and requirements, so we provide a tailored estimate after understanding your current environment, challenges, and project scope. Whether you need a UX audit, design consultation, portal redesign, or end-to-end implementation, we recommend an approach that fits your priorities and budget.
Can you help us if we're mid-implementation with our current system?
Can you help us if we're mid-implementation with our current system? Absolutely. Many organizations engage us while a ServiceNow implementation is already in progress. We can review existing designs, improve user journeys, optimize Employee Center or workspace experiences, and resolve usability issues before or after go-live, helping you maximize adoption without restarting the project.