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Blogs

  • August 20, 2025
  • Aelum Consulting

What CXOs Forget, And How ServiceNow CRM Got It Right: The Unfiltered Guide

Most CRMs stop at “deal won,” but you know the real importance of post-sale operations support. In the real enterprise world, customer relationships are about the experience, how fast you […]

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  • August 13, 2025
  • Aelum Consulting

Smarter Telecom Expense Management Solutions for Telecom CFOs in 2025

We know you have already moved past paper receipts and handwritten expense logs. You are likely using software to track and manage spending. However, the real question is whether your […]

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  • August 11, 2025
  • Aelum Consulting

Redefining Client Lifecycle Management in Banking with ServiceNow

During a recent visit to the bank, I was surprised by how seamless the experience had become. Minimal paperwork, everything pre-arranged, and a follow-up call to guide me through mobile […]

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  • August 7, 2025
  • Aelum Consulting

CIO’s Guide to Implement ServiceNow ITAM the Right Way

Let’s start with a truth many organizations overlook companies are struggling to stick to their cloud budgets. Deloitte reports that nearly half of organizations have overspent in recent years, with […]

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  • August 4, 2025
  • Aelum Consulting

ServiceNow vs Zendesk: The 2026 Guide to Scalable and Intelligent CX

Ever mistaken a pear for an apple? Probably not for long the taste gives it away. The same goes for Zendesk and ServiceNow. From the outside, they’re in the same […]

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  • July 31, 2025
  • Aelum Consulting

ServiceNow for Retail Operations: A Smarter Way to Operate

Meet Jenny, a floor manager at a busy retail chain store. It’s 9:00 AM, and the day has already spiraled; one POS system is down, a customer is waiting for […]

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  • July 28, 2025
  • Aelum Consulting

Modernize Your Workflows with ServiceNow Slack Integration

If you’re here, you’re probably already using ServiceNow and Slack. Now, picture this: you raise an incident in ServiceNow. Then you Slack someone to check if they saw it. They […]

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  • July 23, 2025
  • Aelum Consulting

Why Enterprises Are Investing in ServiceNow Workday Integration

Some organizations treat Workday and ServiceNow as completely separate tools—managing HR data here, IT workflows there—assuming that’s good enough. Others scramble to patch together manual processes or add complicated integrations […]

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  • July 21, 2025
  • Aelum Consulting

What is ServiceNow TSM? A Guide for the Telecom Industry

Today, we are all equipped with 5G networks, AI, and telecommunications management software. And while 5G adoption continues, 6G is already on the horizon, with extensive research in progress, and […]

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  • July 16, 2025
  • Aelum Consulting

Powering the Future of Asset Management in Oil & Gas

The future of the oil and gas industry is intelligent, connected, and predictive with smarter asset strategies at its core. Asset management in oil and gas today goes far beyond […]

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