Insights and Update
A collection of our thoughts, ideas, and industry insights and honest advice to navigate the
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Latest blog posts
- Mukesh Matoria
Your ServiceNow portal is live, integrated, and running exactly as designed. So why are employees
4 MIN READ
- Mukesh Matoria
A portal can be live, stable, and still failing. That's the uncomfortable bit. Most ServiceNow
7 MIN READ
- Mukesh Matoria
A few years ago, a two-day loan approval was considered fast. Today, customers expect approvals
8 MIN READ
- Mukesh Matoria
Somewhere right now, an insurer is quoting a policy in under 60 seconds. Another is
7 MIN READ
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- Aelum Consulting
Manual ticket handling is a silent budget killer in enterprises. Requests pile up in inboxes,
15 MIN READ
- Aelum Consulting
Security and risk management leaders are crafting a vision that supports both business transformation at
8 MIN READ
- Aelum Consulting
If you are reading this, you are probably wondering, “What is ServiceNow HRSD?”
14 MIN READ
- Aelum Consulting
After its groundbreaking AI-driven Xanadu release, ServiceNow is back with another major update-ServiceNow Yokohama.
5 MIN READ
- Aelum Consulting
Nearly, every organization today has an onboarding program, yet few employees call their onboarding great.
10 MIN READ
- Aelum Consulting
Customer service is no longer a side function focused on product queries; it has evolved
9 MIN READ