Insights and Update
A collection of our thoughts, ideas, and industry insights and honest advice to navigate the
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Latest blog posts
- Mukesh Matoria
Your ServiceNow portal is live, integrated, and running exactly as designed. So why are employees
4 MIN READ
- Mukesh Matoria
A portal can be live, stable, and still failing. That's the uncomfortable bit. Most ServiceNow
7 MIN READ
- Mukesh Matoria
A few years ago, a two-day loan approval was considered fast. Today, customers expect approvals
8 MIN READ
- Mukesh Matoria
Somewhere right now, an insurer is quoting a policy in under 60 seconds. Another is
7 MIN READ
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- Aelum Consulting
If we talk about the Marvel universe, every superhero has their own unique power. Iron
7 MIN READ
- Aelum Consulting
How do great brands lose loyal customers to criticism? A service experience that feels like
13 MIN READ
- Aelum Consulting
We are in the era of agentic AI, an age where AI agents are no
5 MIN READ
- Aelum Consulting
Think back to your first experience with AI. Maybe it was a chatbot that almost
12 MIN READ
- Aelum Consulting
Many organizations still see workflow automation as just another tool, something extra added to existing
11 MIN READ
- Aelum Consulting
Meeting customer expectations today takes more than operational speed, it requires a connected ecosystem where
7 MIN READ