Insights and Update
A collection of our thoughts, ideas, and industry insights and honest advice to navigate the
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Latest blog posts
- Mukesh Matoria
Your ServiceNow portal is live, integrated, and running exactly as designed. So why are employees
4 MIN READ
- Mukesh Matoria
A portal can be live, stable, and still failing. That's the uncomfortable bit. Most ServiceNow
7 MIN READ
- Mukesh Matoria
A few years ago, a two-day loan approval was considered fast. Today, customers expect approvals
8 MIN READ
- Mukesh Matoria
Somewhere right now, an insurer is quoting a policy in under 60 seconds. Another is
7 MIN READ
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- Aelum Consulting
Virtual agents are no longer ‘nice-to-have’ tools; they’re business multipliers. With ServiceNow Virtual Agent, enterprises
9 MIN READ
- Aelum Consulting
Cherwell has been a trusted IT service management platform for years, but with its end
5 MIN READ
- Aelum Consulting
The evolution of IT operations has outpaced traditional management, creating a web of complexity, risk,
15 MIN READ
- Aelum Consulting
Today’s IT environments are constantly shifting. Devices are spread out, software usage is unpredictable, and
11 MIN READ
- Aelum Consulting
Most CRMs stop at “deal won,” but you know the real importance of post-sale operations
10 MIN READ
- Aelum Consulting
We know you have already moved past paper receipts and handwritten expense logs. You are
8 MIN READ