ITSM

  • November 20, 2024
  • Aelum Consulting

Enhancing Operational Efficiency and User Experience for a Leading Telecom Company with ServiceNow CSM

ServiceNow CSM enhances operational efficiency and user experience of a leading telecom company

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  • October 23, 2024
  • Aelum Consulting

Virgin Mobile UAE increased efficiency and improved the customer experience with ServiceNow ITSM & CSM

Virgin Mobile UAE, a leading telecommunications company, migrated from its legacy system to ServiceNow ITSM and CSM to eliminate silos and empower customers with self-service.

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  • June 28, 2024
  • Aelum Consulting

The Guide to Migrating from Legacy ITSM to ServiceNow ITSM 

The IT landscape is constantly changing, and to keep up with growing consumer demands, organizations need to modernize their ITSM (Information Technology Service Management) system. Many organizations are still stuck […]

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  • August 4, 2023
  • Aelum Consulting

How ServiceNow Walk-Up Experience Transforms Your Service Desk

Organizations are facing declining satisfaction with the current walk-up IT support process, lacking a formal structure to meet rising user expectations. To address this, they turn to ServiceNow Walk-Up Experience, […]

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  • July 11, 2023
  • Aelum Consulting

ServiceNow ITSM and CSM implementation for a leading cyber security provider organization

Leading cyber security MSP adopts Servicenow CSM Platform to deliver extraordinary customer experience.

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  • May 11, 2023
  • Aelum Consulting

ServiceNow Security Operations: Fasten Processing 6X via Automation and Integration

In today’s fast-paced business environment, security operations have become more critical than ever. With the increasing security threats, organizations struggle to keep up with the ever-evolving threat landscape. According to […]

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  • March 23, 2023
  • Aelum Consulting

Top Highlights of ServiceNow Utah Release 2023!

Utah Release is one of the things that most organizations and developers were waiting for in 2023. It includes updates to products, applications, & elements. Are you looking for information […]

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  • January 31, 2023
  • Aelum Consulting

Why Do I Need ServiceNow IRM for My Organization? [Benefits You Can’t Neglect]

All you need is to find the right technology that makes your business workflow more effortless, streamlines easy operations, creates customer and employee experience better, and many more. So, one […]

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  • December 10, 2021
  • Aelum Consulting

Workforce Optimization for ITSM

IT service teams are constantly shifting between applications and products to get their work done, scheduling training and reporting are all time-consuming activities that require a lot of attention. For […]

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