ServiceNow Performance Analytics Implementation Partner
Analyse real-time data to improve service quality and business outcomes
Identify trends and gain performance insights with ServiceNow Performance Analytics
Access flexible, interactive dashboards for clear performance visualization with ServiceNow Performance Analytics. Aelum empowers enterprises to transform operational data into a single, trusted source of truth, accelerating decision-making, and delivering rapid time-to-value. Our certified Performance Analytics experts implement KPIs and real-time analytics to help you track, analyze, and continuously improve service and process performance. Transform raw data into actionable trends, predictable forecasts, and role-based dashboards, all while your data stays secure and scales automatically.
600+ predefined KPIs to measure platform performance
Prioritize work based on business needs with Spotlight
End-to-end process transparency with Workbenches
Our ServiceNow Performance Analytics Services
End-to-end support to implement, optimize, and scale performance analysis with ServiceNow
Consulting
Our Performance Analytics experts assess your current reporting and analytics operations, identify gaps, and define the right roadmap for success. We help you align KPIs, dashboards, and data governance to deliver faster, data-driven decision-making across your enterprise.
Implementation
We deliver structured ServiceNow Performance Analytics implementations that fit your business needs. From configuration to dashboard design across KPIs, Analytics Hub, Workbenches, and real-time reporting, we ensure a smooth rollout and quick adoption across your organization.
Support and Maintenance
We stay by your side long after launch. From ongoing support and platform enhancements to proactive optimization, we ensure your Performance Analytics environment remains powerful, relevant, and aligned with your evolving business needs.
Resources and Pod
Expand your Performance Analytics capabilities on demand. Aelum offers certified ServiceNow Performance Analytics professionals from targeted project support to dedicated pods, ensuring your team always has the right expertise to maximize platform value.
Consulting
Consulting Our Performance Analytics experts assess your current reporting and analytics operations, identify gaps, and define the right roadmap for success. We help you align KPIs, dashboards, and data governance to deliver faster, data-driven decision-making across your enterprise.
Implementation
Implementation We deliver structured ServiceNow Performance Analytics implementations that fit your business needs. From configuration to dashboard design across KPIs, Analytics Hub, Workbenches, and real-time reporting, we ensure a smooth rollout and quick adoption across your organization.
Support and Maintenance
Support and Maintenance We stay by your side long after launch. From ongoing support and platform enhancements to proactive optimization, we ensure your Performance Analytics environment remains powerful, relevant, and aligned with your evolving business needs.
Resources and Pod
Resources and Pod Expand your Performance Analytics capabilities on demand. Aelum offers certified ServiceNow Performance Analytics professionals from targeted project support to dedicated pods, ensuring your team always has the right expertise to maximize platform value.
What to expect from Performance Analytics
ServiceNow Performance Analytics includes core capabilities that transform business performance management:
- KPIs & Dashboards
- Spotlight
- Analytics Hub
- Workbench Widgets
- Capacity Management
- Predictive Forecasting
- IT Financial Management
- Custom Reports
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Why Choose Aelum
Why Aelum for ServiceNow Performance Analytics?
Our deep expertise across experience transformation, workflow design, and enterprise service delivery helps organizations realize faster adoption and measurable outcomes with ServiceX.
AI-first approach to improve speed and service quality
Deep expertise across KPI design, dashboard creation & Analytics Hub implementation
80+ Performance Analytics and ServiceNow certifications across our team
Performance Analytics implementations across ITSM, HRSD, CSM, GRC & custom apps
80+ Performance Analytics and ServiceNow certifications across our team
AI-first approach to improve speed and service quality
Deep expertise across KPI design, dashboard creation & Analytics Hub implementation
Performance Analytics implementations across ITSM, HRSD, CSM, GRC & custom apps
Case Study
See how we help enterprises solve common challenges within key industries.
Unified IT and Customer Service Operations on ServiceNow for Virgin Mobile UAE
Reduced service friction improved operational efficiency, and enhanced customer satisfaction within six months of go-live.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
ANSR enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
ENTAIN enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
HSBC enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
Brands Who Trusted Us
We are proud to partner with some of the world’s most trusted brands, including Fortune 500 leaders who believe in meaningful transformation.
Frequently asked questions
What is the difference between ServiceNow Performance Analytics and standard ServiceNow Reporting?
ServiceNow Performance Analytics tracks trends and KPIs over time for proactive, continuous improvement, answering “How are we performing?” with forecasts and breakdowns. Standard ServiceNow Reporting provides real-time snapshots of current data, answering “What’s happening right now?”
How is ServiceNow Performance Analytics priced and licensed?
ServiceNow Performance Analytics licensing cost varies based on subscription tier, number of users, modules, and deployment scope. It’s licensed as a platform add-on with flexible pricing models. For a custom quote based on your specific needs, we recommend connecting with our ServiceNow Performance Analytics experts.
Can we integrate data from external sources into our ServiceNow dashboards?
Yes, Performance Analytics supports blending native ServiceNow data with external sources such as Excel files or JDBC connections. This allows you to expand analysis beyond the platform while maintaining compatibility. KPIs and dashboards seamlessly integrate this combined data, giving teams a unified, accurate view across systems.
Will ServiceNow Performance Analytics impact our system performance?
No, ServiceNow Performance Analytics and its AI-powered capabilities are designed as a native, plug-and-play solution built directly into the ServiceNow platform. It operates efficiently without degrading system performance. Data processing happens in the background, dashboards are optimized for speed, and the platform automatically scales as your analytics needs grow.
Does Aelum provide support for custom KPI development?
Yes, Aelum’s certified ServiceNow Performance Analytics experts specialize in custom KPI development as per your unique business needs. Whether you need industry-specific metrics, custom calculations, or specialized dashboards beyond the 600+ out-of-the-box KPIs, we design and implement analytics solutions that align with your strategic goals.
How does Spotlight help teams prioritize work effectively?
Spotlight ranks tasks or records based on defined business requirements, helping teams focus on what truly needs attention. Instead of manually sorting through work queues, teams instantly see which issues pose the highest impact to operations or customer experience, ensuring resources are allocated where they drive maximum value.
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