ServiceNow OT Management
Keep production running with streamlined OT operations
and zero unplanned downtime.
The Operational Reality
Managing OT shouldn't slow down your production
Manufacturers have embraced Industry 4.0, but disconnected systems, manual workflows, and limited visibility still hold plants back. Industry 5.0 will only raise the stakes.
Disconnected OT Asset Inventory
Critical OT assets remain scattered across multiple systems.
Legacy Tracking Deficit
Aging assets operate without visibility into health or support.
Slow Incident Response
Delayed issue resolution increases operational and production risks.
Siloed IT and OT Operations
Teams work independently, slowing collaboration and decision-making.
Uncontrolled Engineering Changes
Critical changes occur without proper approval or traceability.
Reactive Maintenance Workflows
Maintenance begins only after equipment failures disrupt operations.
What We Deliver
Powering every dimension of OT management
Unify the complete OT lifecycle with connected capabilities that eliminate silos, streamline operations, and deliver enterprise-wide visibility and control.
OT Visibility
Gain complete visibility into every industrial asset with a centralized inventory that keeps your OT environment accurate and always up to date.
OT Risk Management
Prioritize the vulnerabilities that matter most using asset context and risk insights to reduce exposure and strengthen operational resilience.
OT Asset Management
Keep critical assets running at their best with connected lifecycle management and proactive maintenance workflows.
OT Service Management
Standardize incident, change, and service workflows to accelerate resolution, reduce downtime, and keep operations running smoothly.
OT Visibility
OT Risk Management
OT Service Management
OT Visibility
Gain complete visibility into every industrial asset with a centralized inventory that keeps your OT environment accurate and always up to date.
OT Risk Management
Prioritize the vulnerabilities that matter most using asset context and risk insights to reduce exposure and strengthen operational resilience.
OT Asset Management
Keep critical assets running at their best with connected lifecycle management and proactive maintenance workflows.
OT Service Management
Standardize incident, change, and service workflows to accelerate resolution, reduce downtime, and keep operations running smoothly.
Merge shop floor, operations, and supply chain via Industrial Edge
Take your OT transformation further with our ready-to-use manufacturing solutions that bring together shop floor operations, enterprise systems, and industrial intelligence.
Why ServiceNow OTM
Upgrade from standalone OT tools to ServiceNow OTM
Break free from disconnected systems and gain the visibility, automation, and control needed to run modern industrial operations with ServiceNow OTM.
Capability
Standalone OT Tools
servicen
w OTM
End-to-End OT Lifecycle
- Point solutions for specific use cases
- Unified platform across the complete OT lifecycle
Asset Visibility
- Fragmented asset inventory
- Centralized, real-time OT asset inventory
Workflow Automation
- Manual, disconnected processes
- Intelligent, end-to-end workflow automation
IT-OT Collaboration
- Siloed teams and disconnected data
- Native IT-OT collaboration on one platform
Risk & Compliance
- Reactive risk management & manual audits
- Risk-based remediation with built-in compliance
Enterprise Integration
- Multiple tools and custom integrations
- Native integration with ITSM, ITOM, SecOps & CMDB
Capability
Standalone
OT Tools
End-to-End OT Lifecycle
- Point solutions for specific use cases
Asset Visibility
- Fragmented asset inventory
Workflow Automation
- Manual, disconnected processes
IT-OT Collaboration
- Siloed teams and disconnected data
Risk & Compliance
- Reactive risk management & manual audits
Risk & Compliance
- Multiple tools and custom integrations
Capability
servicenw OTM
End-to-End OT Lifecycle
- Unified platform across the complete OT lifecycle
Asset Visibility
- Risk-based remediation with built-in compliance
Workflow Automation
- Centralized, real-time OT asset inventory
IT-OT Collaboration
- Intelligent, end-to-end workflow automation
Risk & Compliance
- Native IT-OT collaboration on one platform
Enterprise Integration
- Native integration with ITSM, ITOM, SecOps & CMDB
Why Aelum
Your OT Transformation Deserves the Right Partner
We combine deep OT domain expertise with proven ServiceNow capabilities to deliver seamless, scalable transformations for modern manufacturing enterprises.
Start with the right foundation
Plant walkthroughs and asset discovery ensure every implementation begins with operational clarity.
Built for your plant floor
ISA-95 aligned architectures, connected CMDBs, & seamless integrations designed to scale with your operations.
Technology people actually use
Role-based enablement & structured change management drive faster adoption across every stakeholder.
Value that keeps growing
Continuous optimization, platform upgrades, and expert guidance maximize your OT investment long after go-live.
Results, delivered faster
Proven delivery frameworks accelerate implementation while minimizing project risk.
Case Study
See how we help enterprises solve common challenges within key industries
Unified IT and Customer Service Operations on ServiceNow for Virgin Mobile UAE
Reduced service friction improved operational efficiency, and enhanced customer satisfaction within six months of go-live.
AI-Enabled Service Operations for ANSR
Leveraged automation and self-service to reduce manual effort and enhance service delivery across functions.
Enterprise HR Policy Governance Transformation for Entain
Aligned policy lifecycle with knowledge visibility to ensure consistency, control, and better access management
Streamlined Dealer Finance & Audit Operations for Maruti Suzuki
Enabled faster processing, real-time financial insights, and improved compliance across dealer networks.
Frequently Asked Questions
What is ServiceNow OTM, and how is it different from standalone OT security tools?
What is ServiceNow OTM, and how is it different from standalone OT security tools? ServiceNow OTM is an operational technology management platform that unifies OT asset visibility, workflows, and risk management. Unlike standalone security tools that primarily detect threats, OTM connects operational data with enterprise processes to streamline incident response, governance, and lifecycle management.
If we already use Claroty, Armis, or Nozomi, why do we need ServiceNow OTM?
If we already use Claroty, Armis, or Nozomi, why do we need ServiceNow OTM? ServiceNow OTM complements OT security platforms rather than replacing them. It ingests data from tools like Claroty, Armis, and Nozomi, then automates workflows, prioritizes actions, and integrates OT operations with IT and business processes through a single platform.
Can ServiceNow OTM manage OT environments across multiple plants and regions?
Can ServiceNow OTM manage OT environments across multiple plants and regions? Yes. ServiceNow OTM is designed to support distributed OT environments, providing centralized visibility and standardized workflows across multiple plants, production sites, and geographies while allowing local teams to operate within a unified governance framework.