Insights and Update
A collection of our thoughts, ideas, and industry insights and honest advice to navigate the
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Latest blog posts
- Mukesh Matoria
Your ServiceNow portal is live, integrated, and running exactly as designed. So why are employees
4 MIN READ
- Mukesh Matoria
A portal can be live, stable, and still failing. That's the uncomfortable bit. Most ServiceNow
7 MIN READ
- Mukesh Matoria
A few years ago, a two-day loan approval was considered fast. Today, customers expect approvals
8 MIN READ
- Mukesh Matoria
Somewhere right now, an insurer is quoting a policy in under 60 seconds. Another is
7 MIN READ
All blog posts
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- Aelum Consulting
Nowadays, customer service has become an essential part of marketing. Everyone in the industry wants
5 MIN READ
- Aelum Consulting
Customers always want to know if they can rely on you to hear them and
3 MIN READ
- Aelum Consulting
ServiceNow Tokyo Release brings you a new and improved user experience, with new features, improved
5 MIN READ
- Aelum Consulting
As businesses try to set themselves apart from the competition, service quality is becoming more
2 MIN READ
- Aelum Consulting
Most buying guides will tell you ITSM supports internal IT and CSM handles customer service,
6 MIN READ
- Aelum Consulting
For firms seeking to digitally change their businesses, the top priority is providing an amazing
5 MIN READ