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How to Test ServiceNow ITSM Modules

  • By Sumit Suthar
  • February 20, 2020
  • 20 Views

ServiceNow is a Software-as-a-Service (SaaS) cloud platform that helps businesses automate business processes and has transformed many organizations with innovative service delivery solutions, irrespective of industry. ServiceNow IT Service Management (ITSM) has become the industry standard in cloud-based IT service management. Looking at the innovations ITSM has for businesses, for six consecutive years ServiceNow has been awarded  as the ITSM leader by Gartner. This clearly shows that for many businesses ITSM is the first choice to scale up their service delivery. Here we guide organizations on the process of how to test various ITSM modules.

Testing Various ServiceNow ITSM Modules


ServiceNow ITSM offers various modules to improve business function. Here is the process of testing various ServiceNow ITSM modules:

Testing Incident Management Module


In the Incident Management module, to report an issue the user can contact the support team/ IT Team. The issue can be assigned to multiple users based on the situation. Here, the issue can be either network issues or mobile issues. The user must record the incident details to track it, if in case the issue is not resolved by IT Team. The user can create another new incident to work on it or to track it.

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